Seif Bakir Email & Phone Number

Amman, Jo

Amman, Jordan

- Setting and leading the vertical operations strategic direction and philosophy- Co-leading the change of merging 5 different teams into 1 - team size is 90+- Ensuring the effectiveness and efficiency of the teams through proper structure and resource allocation- Building the culture of effective structured communication and accountability, founding it on the clarity of the roles, responsibilities, solid and dotted reporting lines- Co-preparing and controlling the team budget- Enabling the teams and individuals to deliver with exceptional execution through committing to proper planning, managing risks, standardizing processes, and regular check-ins - Coaching key team members across the countries we operate in

Amman, Jordan

- Launched the Assessments content operations across JO, EG, IQ, SA- Built the full Assessments content operations playbook- Built a solid team of 45+ from the ground up- Led the Assessments content operations across JO, EG, IQ, SA- Ensured the delivery of the best and most relevant Assessments experience for the students- Influenced the vertical vision, direction, strategy and operations

Amman, Jordan

Amman, Jordan

- Delivered top-notch customer support for Uber Partner-Drivers, resulted in being assigned to the Uber Pro members support team building strong long-term relationships- Gathered Uber Partner-Drivers feedback and communicated the insights to the different internal stakeholders to enhance the Partner-Drivers platform and trip experience- Walked Partner-Drivers through the onboarding, educated them on how to use Uber platform and maximize their earnings, as well as ensured to get them excited to take their first trip- Offered consolidated feedback to the appropriate stakeholders to improve support procedures, in addition to managing Partner-Drivers’ permit processes- Handled rider visits at the GL (Uber’s driver support center) and escalated the cases to concerned teams- Contributed to the launch of the very successful first UberTaxi product across the MENA region, through conducting market research (price and competition) and executing Partner-Drivers onboarding

Wolfsburg, Lower Saxony, Germany

- Assisted management in central reporting and auditing for Volkswagen Group worldwide liquidity investments and borrowings taking into account currencies, term structures, types of business interest rate risks and credit lines- Consolidated and analyzed group cash flows and reported the findings to different stakeholders, including the liquidity committee- Supported my team in preparing the PowerPoint document for the top management on a monthly basis- Served subsidiaries in using the Treasury-Systems and assisted them in solving problems in cases where they had limited access

Amman, Jordan

- Studied competition- Managed relationship with suppliers- Managed the online marketing- Generated sales

Bachelor'S Degree, Management Science

Year Abroad, Management Science