Seif Eldin Hassan Email and Phone Number

• Build and implement middleware products to meet business demands. • Work with Developers and Architects in developing middleware configurations based on requirements. • Create and maintain documentation for middleware installations, changes and upgrades. • Coordinate with vendors and support team on problem resolution, design issues and upgrades. • Perform troubleshooting, incident response, and patching in a timely manner. • Provides coherent distributed middleware that connects software components and applications • Debug Database Malfunctioning Programs • Create / automate Database Backups • Supporting all Oracle WebLogic supported services for all applications • Assist developers with troubleshooting and recommendations, including but not limited to performance and functionality. • Respond to outages of the environment and correct issues • Routinely patch Oracle Fusion Middleware• Providing Weblogic and database technical training

providing linux basics course

• Identifies operational problems by observing and studying system functioning and performance results; investigating complaints and suggestions; interviewing process supervisors and operators; completing troubleshooting procedures. • Maintains safe and healthy work environment by following and enforcing standards and procedures • Respond to inquiries via tickets, emails and other channels Perform problem solving, diagnosing, root cause analysis, and generate corrective action plans for issues • Write and maintain SQL queries for troubleshooting and reporting • Ability to write complex queries for reporting and research purposes • Taking responsibility to negotiate , enhance and develop Operations daily process such as “ Service level agreement , Escalation process , communication and technical issue’s “ between Momken and other providers such as “ E-Finance , Vodafone , Etisalat , Orange ….. etc “ • Supervise and maintain integration between momken and other resellers Taking responsibility to deploy company network infrastructure such as LDAP,network,File-Server, And monitoring Systems • Managing VoIP Server | Elastix • Deploying , Managing and Configuring Pfsense Firewall • Deploying , Managing and Configuring Zabbix Monitoring System • Deploying , Managing and Configuring OS Ticketing • Deploying , Managing and Configuring Fortigate firewall • Maintain Production linux based Servers by installing required tools/services to fit developers needs

• Act as a first line support for Vodafone Egypt internet users’ inquiries ( technical / billing ). • Provides relevant and accurate information (Services, Products & Policies) • Follow up with second line of support to make sure that all escalated problems will be solved in the appropriate time • Provide customer with appropriate options/right suggestion. • Respond and solve all Vodafone Egypt internet customer inquiries regarding all internet Service and provide an end- to-end ownership to these inquiries till closure. • Coordinate with customers to assist them with any questions or issues arising from their use of Vodafone’s internet Service and relative hardware. • Taking ownership of escalated service requests through problem resolution for the benefit of Vodafone’s internet customers. • Ensure elimination of wrong transactions that leads to financial negative impact. • Own all customer inquiries regarding internet till closure and post resolution call to ensure customer satisfaction and close case. • Handle escalated calls from either the call center or directly from customers to an outcome of maximum customer satisfaction. • Conduct outbound calls to customer problems received from call center / corporate agents to ensure solving the customer problem according to the Service Level Agreements