As an IT Support Specialist at Elsewedy Electric, I deal with technical issues related to video conferencing, hardware and software installation and configuration, and ticketing system management. I solve problems within agreed time limits and escalate or forward them to the relevant internal IT teams. I also handle and assign tickets to my team members.I graduated in 2022 with a Bachelor's degree in Communication and Electronics Engineering from The high institute of engineering . I studied modules such as Software Engineering, Computer Architecture, Operating Systems, and Security and Networks. I have courses like CompTIA A+,CCNA,MCSA,Optical Distribution Networks FTTH(NTI)