Organize and plan after-sales service activity and ensure customer satisfaction.Define the after-sales service workshop work schedule and manage the after-sales service team (Availability, absence, etc.).Propose a satisfactory solution to the customer in the event of a dispute.Manage spare parts inventory and supply and control the quality of interventions.Motivate, supervise and train the after-sales service team to achieve objectives.Monthly and annual reporting (after-sales performance indicators).Participate in the improvement of aesthetic and technical PL products.Validation of samples, quality control and technical descriptions HighTech Catalog.Report to the manufacturers the problems encountered on the different products.

Manage the technicians and resources of the Central after-sales service.Collaborate with the sales department to follow up on customer complaints. Follow-up of the stock of spare parts of the central and approved after-sales service. Ensure the organization and management of after-sales services. Provide after-sales service on time and according to standards with customers. Plan audits of auxiliary after-sales service. Ensure that repairs are carried out in accordance with the procedures in force and within the prescribed deadlines. Respect the environment, the quality of life at work and the 5S.

Responsible for the manufacturing unit of household electrical products for several types of freezers, preservers and cookers.Participate in the study of workstations with a view to improving performance and safeguarding equipment.Participate in the study of new products and new packaging.Optimize staff productivity: organization of flows, organization of workstations.Ensure the precise and daily monitoring of the activity of the teams under my responsibility.Organizer of the supply of materials and / or consumables for the various workstations.Ensure compliance with production and cost objectives (qualitative and quantitative).Respect the environment, the quality of life at work and the 5S.

Ensure the maintenance operations of all electromechanical and automatic equipment.