Oversaw the full lifecycle of product development and implementation, including vendor system integrations, data architecture enhancements, go-to-market strategies, and business processes. Delivers strategic healthcare thought leadership to Dallas clients, managing various RFP responses from deal strategy, project scoping, and local human capital needs.Key accomplishments for this role included having delivered the first PBM product for the nation’s largest privately owned health plan, generating 24,000+ new member enrollments, unlocking over $11.4M in revenue, and completed 9% under budget.Conducted a strategic market assessment of a large Blue Cross Payer by providing a competitive market analysis and financial model of current opportunities. Developed a Payment Integrity industry framework centered around Payment Policies and Contract Configuration, with process improvement and growth strategies provided for each focal area.

Served as Client Partner and Program Manager to client’s Omnichannel Communication Technology Platform (Unica) that delivered over 300M+ communications per year. Managed strategic API Microservice program, including the execution of core pharmacy benefit management functionality through front-end applications and mainframe utilization savings. Managed 50+ consultants in executing client value rationalization, project risk, cross-team engagement, career mentoring (<5% attrition), and team delivery.Key accomplishments for this role included having enhanced the client’s Unica-based marketing tool empowering business users to create targeted digital customer campaigns reducing IT involvement, lowering operating costs, improving member engagement, and accelerating communication speed.

Directed technical product ownership, delivery, and requirement gathering of executive leadership dashboards, data design, management, and auditing, and visualization requirements. Developed operational sourcing key performance indicators that drove the department’s product category strategy. Provided internal data validation and consulting for vendor engagements and RFPs that included historical spend analysis, benchmarking, and strategic integration.Key accomplishments for this role included having transformed a team of five into process-focused, BI-enabled analytic advisors responsible for identifying opportunities in the department's sourcing value chain. Developed and executed an analytic process to close $100M+ gap in member spend. Directed contract utilization and financial impact data reporting processes for over $2B in managed client spend across the Enterprise.

Directed cross-functional teams and initiatives to optimize sales models, enhance contractual compliance, and drive operational efficiencies.Key accomplishments for this role included having led a complex contractual performance guarantee process for the company’s largest client ($3B revenue per annum impact) which included coordination across 80+ stakeholders that drove a record-low payout to the client in Q2 2017.Transformed client claim recovery program that resulted in a 75% reduction in financial liabilities through clinical analytics and using Enterprise risk tools. Managed Client Corrective Action Plans through a risk-based approach that evaluated contractual obligations, regulatory guidance, and audit requirements, which showed a 2016 reduction of the number of outstanding issues by 64%.

• Led the development and implementation of Corporate Procurement's operational spend metrics, ad hoc reporting and data analytics supporting a $2.5B diverse category driven spend portfolio• Led development efforts, requirement gathering and quality assurance initiatives for all financial and analytic requirements across a 60 person data driven department. This included directing two remotely located developers which supported all Oracle Business Intelligence development, testing and reporting. • Key SME driving cross functional meetings to determine and document existing reporting, process gaps and analytical requirements then translated those requests into actionable technical specifications. Secondly, led the development team through all necessary implementation and testing phases by utilizing a standard project management stage gate process.• Re-Implemented Oracle's Enterprise Business Intelligence tool, Oracle BI Publisher, and other key ESI data visualization systems to create flexible and customized reporting through the use of customized data hierarchies and custom written SQL• Managed and developed all current and future Corporate Procurement data architecture, master data management and reporting capabilities by utilizing a cross functional business centric approach that included a hybrid of Oracle Business Intelligence software, SharePoint, and the full suite of MS Office tools• Migrated legacy MS Access (SQL based) reporting structure to an automated Enterprise level reporting tool (Oracle Business Intelligence) by developing key reporting requirements and business use cases. • Created a MS SharePoint custom database used for Corporate Procurement to track all current financial savings’ initiatives, performed QA and financial validation on current/future savings initiatives• Effectively communicated complex system changes and business best practices to by leading training sessions and facilitating change management from within the organization

• Led and conducted cargo distribution forecasting and trend analysis as the supply chain SME for the African Combatant Command using nodal analysis, cargo demand flow and capacity planning to optimize distribution performance while minimizing cost to the Department of Defense and customer cost. (Recognized at the company level for improving customer value)• Developed and collaboratively led supply chain driven discussions for Executive Supply Chain leadership regarding performance metrics and process improvement initiatives to the European and African combatant commands at distribution conferences in December 2011 and June 2012.• Conducted ongoing quarterly performance presentations with senior DoD stakeholders and command (business) groups to discuss current performance and gain consensus on current initiatives while pursuing continuous process improvements• Analyzed and responded to multimodal supply chain distribution data and their supporting metrics as the SME for the Continental United States, European and African Combatant Commands in support of the US Transportation Command (Continental United States)• Used data driven methodologies to understand customer supply inquiries and coordinates delivery problem resolutions for the European and African combatant commands while considering quality, service levels, risk and financial implications• Managed contractual objectives for entire site contract, coordinated inputs from various team leads and delivered final report to senior management team and government customers

• Conducted research on interdisciplinary health informatics to improve the IT and research infrastructure across multiple disciplines furthering relationships between key health related topics

• Used practitioner-based approaches to solve the client's complex challenges by consulting on design, implementation, and evaluation of entity growth and expansion problems• Applied functional expertise across the sales, product, and marketing life-cycles. Employed research-based models and frameworks to develop and implement growth strategies• Analyzed and researched learning needs, resources, learning gaps, software, technology, and infrastructure available to meet client needs. Proposed results and business plan to top executives for continued growth and client relationships

• Partnered with Ameren to improve the accuracy of their source forecasting systems for internal and external use• Served as team leader involving delegation of work and motivating members of the group• Coordinated communication of team deliverables between Ameren and our group

• Awarded top sales employee in 2008 and have been awarded over thirty achievement awards in a multi-state area• Maintained a high level of excellence in sales and exceeded sales quotas month over month by over 140%• Lead role in training new employees in all job related tasks and assisted employees in problem areas of performance, conducted peer evaluations and was held accountable for improvement among peers• Directed weekly store meetings and communicated important business changes to team members• Managed the store's day to day operations including sales, customer interaction, and inventory