Seif M. Tawfik Email & Phone Number

Dubai, Ae

- Leadership: • Provide leadership to develop and continually reinforce the Vision, Mission and Values of the organisation • With the Board, establish financial and non-financial performance targets and drive the organisation to achieve these targets • Represent the organisation and its values and goals with members, customers, suppliers, government and regulatory bodies and other stakeholders. • Motivate a high-performing executive team by attracting, retaining and mentoring managers who have credibility throughout the organisation. - Strategic Planning • Through active engagement with key stakeholders, develop and annually review a Rolling Strategic Plan to maximise value and recommend the Plan to the Board for input, review and approval. • Implement the Rolling Strategic Plan and report to the Board on progress and agreed strategic, key performance indicators. • Review trends and opportunities and create delivery models that recognise these opportunities to encourage membership and participation growth. • Identify new products, new events and initiatives that will capture new members and create greater participation. - Operational Management • Develop and Implement an Annual Operations Plan linked to the Rolling Strategic Plan and recommend it to the Board for input, review and approval. • Provide supervision and management of day-to-day affairs of the organisation within policies established and agreed by the Board. • Ensure that appropriate systems are in place to effectively and efficiently manage the business of the organisation consistent with the objectives. • Oversee all marketing, PR and communication initiatives that ensure that the organisation and its mission, programmes and services are consistently presented in a strong, positive way.

Dubai, Ae

• Handled a team consisting of 13 Sales Executives. • Lead and motivated the team to achieve company’s targets. • Managed and prepared periodical Sales Reports.• Managed vehicle stocks in a cost effective manner. • Handled customers complains and objections. • Provided customer service excellence. • Coordinated between sales team and higher management. • Designed and implemented new sales report.

• Managed reservations and delivery processes. • Coordinated between the cars factory and showrooms to ensure on-time delivery to customers. • Handled customers complains and objections.• Developed marketing printing materials. • Organized periodical launches and events for new vehicles.• Managed and implemented new promotions. • Generate periodical marketing and sales reports. • Managed the Customer Satisfaction Index (CSI) reporting system.

• Developed business & marketing plans for e-companies.• Managed a team of 10 marketing executives to launch e-companies.• Established new e-companies. • Analyzed the content of the e-companies. • Planned marketing campaigns and press ads. • Increased online visitors for e-companies by implementing new promotions. • Executed marketing strategies and objectives.• Assisted in proposal writing and presentations, including online and video.• Monitored profitability and performance of existing products and services.• Developed and maintained marketing database including catalogs, key codes, and customers’ files.• Produced regularly scheduled reports from marketing database.• Coordinated various marketing fulfillment duties and systems including direct mail, packages, letters, catalogs, and other sales literature.• Monitored and maintained marketing budgets and usage.• Maintained newsletter, direct mail, advertising, and catalog editing and proofreading.• Prepared advertisements contracts and placement.• Participated in new market research and design.• Conducted customer surveys to obtain market information about organization products and services.• Provided marketing support to major accounts in terms of strategy development and execution of marketing techniques.

Stamford, Ct, Us

• Increased sales by gaining new customers. • Inspected IT needs and problems for key customers. • Planned and implemented new technical solutions. • Tested and revised new technical solutions at client’s site. • Handled key customer accounts. • Wrote technical proposals and contracts.