Seila Thy

Seila Thy Email and Phone Number

Technical Support Administrator with 8+ years experience managing multiple SaaS applications and troubleshooting Mac and Windows. @ FreshRealm
Seila Thy's Location
Alameda, California, United States, United States
Seila Thy's Contact Details

Seila Thy personal email

Seila Thy phone numbers

About Seila Thy

Experienced Technical Support Administrator skilled in macOS, Windows 10, hardware and software troubleshooting and maintenance. Being the sole IT employee in most of my past roles, I have a great understanding of managing and creating budgets, purchases, policies, and processes.

Seila Thy's Current Company Details
FreshRealm

Freshrealm

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Technical Support Administrator with 8+ years experience managing multiple SaaS applications and troubleshooting Mac and Windows.
Seila Thy Work Experience Details
  • Freshrealm
    Technical Support Administrator
    Freshrealm Jun 2023 - Present
    Lancaster, Texas, Us
    • Responds to daily company-wide and remote helpdesk requests via Jira service desk.• Collaborates actively with an 5 person IT Team by identifying ticket trends and metrics and improving overall user experience. • Manage users across a variety of systems and services, including G Suite, JumpCloud, Okta, Office 365, Adobe Suite, Slack and more.• Provides technical-related expertise across interdepartmental projects and workflows. • Maintains network infrastructure onsite and escalates issues as needed.
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  • Blue Apron
    Technical Support Administrator
    Blue Apron Apr 2021 - Jun 2023
    New York, Ny, Us
    • Responds to daily company-wide and remote helpdesk requests via Jira service desk.• Collaborates actively with an 11-person IT Team by identifying ticket trends and metrics and improving overall user experience. • Manage users across a variety of systems and services, including G Suite, JumpCloud, Okta, Office 365, Adobe Suite, Slack and more.• Provides technical-related expertise across interdepartmental projects and workflows. • Maintains network infrastructure onsite and escalates issues as needed.
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  • Premier Talent Partners
    Technical Systems Administrator
    Premier Talent Partners Jun 2018 - Mar 2021
    Lafayette, Ca, Us
    • Manage 6 platforms to maintain efficient workflows for 70 users from Recruiting Assitants to the CEO.• Manage 20+ employee on/off boarding yearly.• Develop and manage IT department budget and company-wide technology policies.• Manage company’s platform for internal resources.• Ongoing research and implementation of new hardware and software to increase recruiting teams’ productivity and efficiency.• Effectively led implementation of remote work transition due to COVID-19.
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  • Lake Merritt Dental
    It/Media Assistant
    Lake Merritt Dental Nov 2016 - Jun 2018
    • Installed software and updates on 20+ PC workstations.• Troubleshoot computer, phone, and network issues on-site.• Developed print and digital marketing materials.• Redesigned the company website and maintained 6 social media platforms.
  • Jones Computer Center, University Of Redlands
    Computer Center Assistant
    Jones Computer Center, University Of Redlands Sep 2015 - Apr 2016
    Redlands, Ca, Us
    • Troubleshoot 1,000+ computers, printers and AV equipment for 4,000+ students and faculty on campus.• Responded to 50+ students and staff members’ technical-related issues daily.• Maintained an organized inventory list for the computer center weekly.
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  • Keylab
    Executive Assistant
    Keylab Jun 2013 - Nov 2015
    • Assisted in on-site appointments with 50+ clients to repair or upgrade their computers or devices.• Provided technical assistance to 500+ clients remotely.• Managed multiple schedules of client appointments and requests efficiently.

Seila Thy Skills

Social Media Public Speaking Microsoft Office Photoshop Illustrator Software Installation Computer Hardware It Consulting Apple Products Leadership Development Teaching Event Planning Social Networking Program Development Research Leadership Microsoft Word Customer Service Powerpoint

Seila Thy Education Details

  • University Of Redlands
    University Of Redlands
    Graphic Design
  • Peralta Community College District
    Peralta Community College District

Frequently Asked Questions about Seila Thy

What company does Seila Thy work for?

Seila Thy works for Freshrealm

What is Seila Thy's role at the current company?

Seila Thy's current role is Technical Support Administrator with 8+ years experience managing multiple SaaS applications and troubleshooting Mac and Windows..

What is Seila Thy's email address?

Seila Thy's email address is se****@****ers.com

What is Seila Thy's direct phone number?

Seila Thy's direct phone number is +151051*****

What schools did Seila Thy attend?

Seila Thy attended University Of Redlands, Peralta Community College District.

What are some of Seila Thy's interests?

Seila Thy has interest in Civil Rights And Social Action, Environment, Science And Technology, Human Rights, Arts And Culture.

What skills is Seila Thy known for?

Seila Thy has skills like Social Media, Public Speaking, Microsoft Office, Photoshop, Illustrator, Software Installation, Computer Hardware, It Consulting, Apple Products, Leadership Development, Teaching, Event Planning.

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