Healthcare Consulting

• Identified and implemented strategies for building team effectiveness by promoting a spirit of cooperation between team members• Directed Projects in Healthcare quality and Operational Management for various organizations• Considered an Expert and Successfully consulted hospitals to achieve their International and National Quality Certifications• Steered efforts in providing Trainings and oversee projects for Leadership, Operational and Technical Staff for the use of CQI and lean principle toolsKey Projects: RS Universitas Depok, RS Harapan Kita Mother and Child, RS dr Cipto Mangunkusumo, Jakarta

• Instituting & executing high-level operational strategies, and overcoming complex business challenges using experience-backed judgment, strong work ethics and irreproachable integrity • Developing project baselines and controlling the same with respect to cost, resource deployment, time overruns and quality compliance to ensure satisfactory execution of projects• Creating & sustaining a dynamic environment that fosters the development opportunities and motivates the high performance amongst the team members to drive software solutions and growing market share in the Asia pacific region• Collaborating with clients & stakeholders while keeping them informed of progress and issues in order to manage expectations on all requirements and deliverables • Driving review meetings with the team to discuss about the progress of projects as well as for identifying gaps and suggesting effective solutions for the same

Identify and report discrepencies in the Operational manuals and actual Operations of the healthcare organization. Identify and provide Solutions for Compliance of Clinical Care and Patient care plans with Guidelines. Preparing detailed reports and interpretation for the client's organizationInitiate and undertake projects for maintenance, development and improvement of Quality in healthcare in Collaboration with Services provided by Quality Conclave.Responsible for various Lead Generation, Pre-Sales, Relationship Management.Identification of target market groups and business promotion for the same.Understanding client needs in accordance with the services provided by the company to create business opportunities.

Administrative Operations: Smooth Functioning of the Clinic. Maintainer of Patients, staff and services. Part of Decision making team to maintain efficiency and effectiveness.Business Strategy & Marketing: Enhancement of Current business and Marketing of the medical and laboratory services of the clinic in alignment with the group's goals.Inventory Management: Supply and inventory management of general and Medical Consumables. Process re-engineering, Purchasing, quality management.Liasoning: With Medical Health Authorities for CME programs and accreditation.JCI accreditation: Part of Core team in achieving JCI accreditation for an Ambulatory Care center. Involved in Policy, Protocol making, its training and Implementation to the staff and patients. Assisting in Quality Management and ensuring compliance of standards.Identification and overseeing the completion of Structural and civil work requirements.Assimilation, Analysis & reporting of Quality related RecordsFormation of task force for quality circles and their supervision.

Business Development Initiatives, Clinic Operations, Patient relationship, Doctor Relationships,Medical Consumer Purchases

Quality Initiatives and improvement in current process and procedures wrt ISO Involved in development of a business plan for the Health care Clinics.Identification of target market groups and business promotion for the same.

Responsible for Administrative Operational management for the Medical Center. Daily Operations: Smooth Flow of patients,people,processes & proceduresPatient Relationship: Non clinical & clinical aspects.Physician Relationship: Management of patient allotment, O.P.D.Financial Management: Daily and monthly review of all purchases,sales,incomeHuman Resource Management: Duty management, Recruitment, Training needs.Business Strategy and Marketing: Enhancement of Business within and outside Gujarat.Third Party Administration: Coordination with Corporate companies and TPA companies for patient services and claims.

Software Used: Wipro Heath pro. Most of the modulesResponsibilities: Management, Reporting & Training. Daily Operations: Smooth Flow of patients, people, processes & proceduresPatient Relationship: Non clinical & clinical aspects.Physician Relationship: Management of patient allotment, O.P.D.Financial Management: Daily and monthly review of all purchases, sales, incomeHuman Resource Management: Duty management, Recruitment, Training needs.Business Strategy and Marketing: Enhancement of Business within and outside Gujarat.Third Party Administration: Coordination with Corporate companies and TPA companies for patient services and claims.

Responsible for policy and protocol formulation, Training and implementation of 2 JCI standards. Team member for Disaster management policy, Code Blue Policy and training implementations. Gaps identification in utilization of HIS SystemsFormation of task force for quality circles and their supervision. Statistical Analysis of Analysis, Reporting of Non Clinical quality Indicators in lieu of organization goals.Analysis of Critical Incident reporting and Internal Customer FeedbackFormation of task force for quality circles and their supervision. Responsible &Accountable for all administrative and operational activities of Front Office ISO Documentation, policy and protocols for the Reception Counter for the Hospital.Human Resource Establishment for all the departments based on the Full Time Equivalent Evaluation.(FTE)

Software Used: Symphony- CARE & QUEST ModulesWas involved in Implementation, Training and coordination with Software Company for up-gradation of the HIS in the hospital.Redesigning of the Online Booking Process in HIS for the Surgical and CATH LAB procedures.Quality Assurance Committee-Executive Operations. Identification of Gaps in Hospital processes and procedures with respect to the HIS. Coordination with User departments for optimum utilization of the HIS to increase their efficiency.Responsible for Statistical analysis of the Non- clinical Hospital Parameters for the Monitoring of Quality Control.Formation of task force for quality circles and their supervision. Analysis of Critical Incident reporting and Internal Customer FeedbackB. JCI/ NIAHO accreditationResponsible for 2 standards for the policy, protocol, training and implementation of the same. Patient and Family Rights and Patient and Family Education.Responsible for the Facility Management & Safety Standard with respect to Disaster Management Review of other documents, training and implementation for the patient education and leaflets of the hospital services, and changes in them. Documentation of the CODE BLUE (emergency protocol), training and implementation of the same in the hospital.C. Front Office-Executive OperationsIt looked after the admissions, discharges, transfer, and reception of customers. Billing estimate, Cash Collection, Package identification, Patient grievance handling Disaster Management Plan-Part of a 3-member team in Compilation, training, and implementation for the drills.Coordination of 2 mock drills for the Accreditation. Strategic MIS development.Human Resource Establishment based on the Full Time Equivalent EvaluationParticipated in the marketing department for various marketing strategies and eventsFinancial Feasibility for opening a New B.Sc & M.Sc Nursing College

Aiding the consultant in endoscopies as well as other surgical procedures.Medical needs of the patients who were admitted under the care of the primary doctor.Report to the primary consultant the medical condition of the patient.Casualty department in the hospital attending to emergency cases.Projects during the Course of Management: Feasibility study of an Interventional Cardiology unit in Pune, As part of a team was sent to the field to collect data and analyze the target market for its financial, marketing and total project feasibility. -May 2004Establishment of Emergency Department in Gandhi Hospital Musheerabad, Hyderabad. Study of Government rules and regulations for establishment of Emergency department. Equipment planning, application of design for the best set up in the available space and financial constraints. The project was then approved and the team was involved in the infrastructure changes of the department-May 2004Designing of a Performance Appraisal form for employees at Apollo Hospitals, Hyderguda, Hyderabad which would capture data for a quarterly / bi yearly assessment of the employees-May 2004 Developing a Marketing Mix and Promotion idea of hospital services to the target audience via mobile services-Feb 2005