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New York, United States

Greater New York City Area

Create the user research structure and framework as the organization’s second UX Researcher which placed user research within an agile development environment and cut wasted development time in half.Build the org’s first Rolling Research Program from the ground up to conduct biweekly evaluative studies across three product abstractions increasing focus on org-wide themes and impactful insights.Develop templates and guides to help facilitate stakeholder requests and prioritization, reducing researcher workload by 25% and evangelizing research across the organization.Work across five product abstractions through usability testing and generative research to build and scale over 12 product offerings, doubling gross profit per active customer.Create compelling stories using a variety of methodologies, such as baseball cards and customer testimonials, to build empathy and support among executives that helped to double the annual research budget.Conduct over 60 candidate interviews, from Intern to Head of Research, scaling our research team ten-fold from 2 to 20+ FTEs.

Greater New York City Area

Anheuser-Busch InBev- Lead designer for Anheuser-Busch InBev B2B inventory management product. Identify user pain points in legacy product through field research and collaborative workshopping. Conduct usability tests to align customer needs with client’s product visions.- Helped develop AB InBev’s first global design system and style guide. Led team of 4 and delivered in under 9 months.Shake Shack- Experience designer of the cashless kiosk at the Shake Shack Astor Place location. Build information architecture of experience, ideate and refine concepts, and test live mockups with customers.- Partner with client’s IT, marketing, and operations teams to increase average order size 15% across all digital channels. Best in Show at 2019 W3 Awards.

Brooklyn, New York

Enabled a 20% improvement in app rating by advocating for increased user-friendliness in native mobile applications for diverse lean-agile teams.Crafted user stories out of interviews to define competitive positioning and developed prototypes of varying fidelity to iterate concepts, resulting in a 15% increase in user satisfaction over the next three months.Contributed to a Google Play award-winning app with over one million downloads by conducting online usability tests and building Material Design interfaces.

Brooklyn, New York

Houston, Texas Area

Conducted field research to gauge usability of hospital units around the US; used surveys and interviews to gather metrics from dozens of hospital staff, which were then analyzed to determine whether the hospital layout was conducive to workflows and patient care.Translated complex findings into two research efforts used to inspire actionable change.Improved patient satisfaction and spatial flow in a midwest ICU by integrating qualitative and quantitative methods to study staff behaviors and postulate foreseeable trends and issues in ambulatory healthcare nationally.

Houston, Texas Area

Monitor, organize, and maintain wood and metal shop equipment and machinery, making repairs when necessary. Efficiently operate in-house Stratasys 3D printer. Catalog, organize, and maintain hand equipment for tool library. Guide and teach students on methods and procedures of using equipment and machinery.

Houston, Texas Area

Computer model concept lawn spreaders, concept sketches, quick visual models, disassemble and rebuild competitor lawn feed spreaders, sit in on meetings with client.

Bachelor'S Degree, Industrial And Product Design

Activities and Societies: SIDSA Vice PresidentStudent Industrial Design Society Vice President. Assisted SIDSA officers in planning.

Footwear Design

Selected to compete in the FN Platform Challenge 4-week master class as a footwear designer. Design selected to be showcased in the FN.