Chandrasekar Ramamurthy Email & Phone Number

Tamil Nadu, India

India

Create strategic plans for M365 implementations, including assessing business requirements, defining governance policies, and designing solutions that align with organizational goals.Deploy M365 services, focusing on configuration, integration with existing systems, and ensuring a seamless transition from legacy platforms.Manage projects from inception to completion, ensuring that technical solutions are delivered on time and within budget.Drive user adoption of M365, by means of training programs, user engagement initiatives, and support structures to facilitate a smooth adoption process.Presently working with M365 Copilot rollout, training and adoption for clients

Chennai Area, India

• Providing professional consultative services to major enterprises on their Cloud Journey especially leveraging Microsoft 365.• Primary point of contact with respect to customer requirement, initiatives and escalations• Design and Implement Greenfield and Cross-Tenant Migration environments involving Microsoft 365• Create/update Automated scripts for providing for various aspects related to Email On-premise and Microsoft 365• Guide Transition and Transform efforts to support and migrate the environments from On-premise to Microsoft 365, and cross-tenant migrations as part of Merger and Acquisitions and so also Divestures• Working with Project Management groups and Service Delivery Managers in setting expectations and action plan in meeting delivery timelines• Having regular interactions and calls with clients to discuss and appraise about new proposals, initiatives and progress updates• Creating High level and Low level design diagrams for implementation of projects• Conduct triages and plans with the team colleagues on carrying out the projects• Provide Pre-sales support including RFP, RFI and Solution Defense for new projects

Chennai Area, India

• Installation and Configuration of Windows 2008 and Exchange 2010 servers• Lead the transition of project from United States and started the offshore operations.• Manage a Team of FTE’s and Vendors• Managing High availability Cluster environment on Exchange 2003 and Exchange 2007• ITIL compliant Change and Incident Management handling.• Building change plans and executing changes.• Handling Outages and High severity incidents• Software and Patch management• Remote administration of servers including installations & troubleshooting• Providing the Solutions for Clustering and NLB issues, Server Configuration, Application Hosting. • Analyzing the Crashes and providing the RCA and corrective actions.• Creating maintenance plans and Migrating of SQL Databases on SQL Servers.• Troubleshooting Web Applications on IIS including the connectivity issues and ASP.NET crashes.• SharePoint Deployment and Work Flow Design and Implementation on Large Farms• Coordinating with third party Hardware vendors for any hardware issues.

Chennai

• Providing Enterprise Level Support for Exchange 2000/2003/2007• Troubleshooting Exchange related issues including Exchange Database, Mailflow including Connector configuration, Freebusy, Address book, Recipient configuration, Public Folders• Troubleshooting issues using exchange tools like Winroute, Wireshark, MFCMAPI, ExMON, PFDAVAdmin, ADSIEdit, ExBPA, ExTRA, Recovery Storage Group, LDP, Exmerge• Providing resolution for complex technical issues by recreating issues in-house.• Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues. Collaborate with Tech Leads and Escalation Resources when appropriate.• Providing Enterprise Level Support for Exchange 2000/2003/2007• Troubleshooting Exchange related issues including Exchange Database, Mailflow including Connector configuration, Freebusy, Address book, Recipient configuration, Public Folders• Troubleshooting issues using exchange tools like Winroute, Wireshark, MFCMAPI, ExMON, PFDAVAdmin, ADSIEdit, ExBPA, ExTRA, Recovery Storage Group, LDP, Exmerge• Providing resolution for complex technical issues by recreating issues in-house.• Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues. Collaborate with Tech Leads and Escalation Resources when appropriate.

Chennai Area, India

• Providing Enterprise Support for Aviva (Norwich) in UK• Managing the AD and Exchange infrastructure for the client• Troubleshooting Client Application issues and Server issues

Chennai Area, India

• Worked for processes including Compaq, Covad, Amazon.com, Shop.com & the Global Technology Infrastructure(GTI) teams• As a team lead for Shop.com, was responsible for transitioning the process from US and managing a small team of 20 for email and voice support