by FUTURZ

Project: Astrogiri Developed reports and dashboards to support strategic business decisions and improve online platform functionality. − Utilized Excel, PowerBI and SQL to extract, transform, and analyze data from diverse sources generating actionable insights presented through interactive visualizations and dashboards. − Enhanced call response and user satisfaction on the online platform by 15% and 20%, respectively, through data analysis using PowerBI and optimization strategies. − Identified and rewarded highly engaged customers with tailored offers, leading to a 15% increase in service efficiency. − Led end-to-end implementation of BI projects, delivering comprehensive portfolio comprising scorecards, Metrics, Key Performance Indicators (KPIs), reports, and interactive dashboards that significantly impacted strategic decision-making processes. − Skills: PowerBI, SQL, Reporting, Data Visualization, Stakeholder Management, Project Management, Data Modelling, Data Analysis, Business Acumen. ▪ Collaborated with cross-functional teams to enhance application functionality, including bug fixes, and suggesting new features to improve product and customer experience. ▪ Analyzed insights to drive strategic marketing changes and managed their implementation. > Analysed online platform performance, including recharge trends, success/failure distribution, call data, and customer behaviour.• Monitored the average call time and identified the most active customers.• Determined customer preferences (calls vs. chat) and found that 74% preferred chatting with astrologers.• Investigated customer churn reasons and factors contributing to it.• Analysed astrologers' call chat response and decline ratios.• Tracked income variations over time and fluctuations in user registration, investigating reasons for declines.• Explored customer problems to determine the most common issues faced.• Monitored repeat customers who continued to use the app.

Project: Astrological Voice• Optimized social media platforms, including Google Business, LinkedIn, and Facebook to enhance online presence and drive business growth. • Implemented SEO techniques that improved website visibility, resulting in a 25% increase in organic traffic. • Led successful application download ad campaigns, driving a 40% growth in customer base within three months.

• Managed the online e-commerce business on platforms like Flipkart, Amazon, and others, overseeing product listing, order management, delivery coordination, and website management.• Successfully sold in-demand healthcare instruments, such as Glucometers and Oximeters, during the high-demand period of COVID-19, resulting in a 30% increase in sales.