Dynamic and service-oriented professional with a background in Hospitality Management, complemented by extensive experience in customer-centric roles within the aviation and hospitality sectors. Possessing a solid foundation in F&B operations, event management, and premium guest services, I am poised to contribute my expertise with a passion for delivering exceptional service and a proven track record of exceeding expectations.
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Business DevelopmentRv Studio Gift Co.Kolkata, Wb, In
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Guest Services SpecialistKiawah Island Club Jan 2023 - PresentCharleston, South Carolina, United StatesWorked at an Exclusive Private Membership Club on Kiawah Island, SC, offering luxurious amenities, world-class golf, dining, and wellness facilities* Provided exceptional guest service by warmly welcoming members, presenting menus, and offering personalized recommendations.* Received on-the-floor training from seniors and managers.* Served during brunch and dinner operations, managing the POS and CRM systems, and entering 50+ orders during peak hours.* Expertly managed food and beverage orders, ensuring accurate and timely delivery in coordination with kitchen and bar staff.* Demonstrated extensive knowledge of the menu and wine list, advising guests on food and wine pairings to enhance their dining experience.* Ensured service excellence with meticulous attention to detail in table settings, presentation, and ongoing guest care.* Supported team operations by collaborating effectively with colleagues and completing pre- and post-service duties to maintain high operational standards. -
Guest Services AssociateEmirates Flight Catering Nov 2021 - Jul 2022Dubai, United Arab EmiratesWorked at The Emirates First Class Lounge at Dubai International Airport* Onboarded & delivered exceptional service to 600 passengers per shift during peak times.* Greet passengers as they enter the Lounge and introduce them to all aspects of the Lounge product, advising them of all available services and offering assistance where required to maintain customer loyalty.* Ensured Premium passengers are provided with the highest level of customer service at all times.* Explained the Lounge Menu to passengers and took care of any possible allergens.* Demonstrated deep knowledge about wines and food pairing.* Worked in the bar within the lounge, performing bartending duties and providing guests with expertly crafted beverages.* Maintained high standards of cleanliness and organization in the bar area.* Kept all passengers in the lounge informed regarding their flight departure and any other information pertaining to their flight.* Completed HACCP and Food Safety certification, ensuring compliance with all food safety regulations and maintaining high hygiene standards. -
InternOberoi Hotels & Resorts Jul 2019 - Dec 2019Kolkata Area, India5 months familiarisation through the functional areas of the property to gain an understanding of how each department contributes to the success of the hotel.• Developed skills and leadership under the guidance of the General Manager and other departmental leader through hands-on work and shadowing.• Assisted guests when needed.• Learned the operational workings of each department by observation of team members, participation in meetings, asking questions, and special departmental projects.• Completed tasks by utilizing and learning systems, tools, equipment, and software that apply.
Sk Umar Sultan Education Details
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Hospitality Administration/Management -
Hospitality Administration/Management
Frequently Asked Questions about Sk Umar Sultan
What company does Sk Umar Sultan work for?
Sk Umar Sultan works for Rv Studio Gift Co.
What is Sk Umar Sultan's role at the current company?
Sk Umar Sultan's current role is Business development.
What schools did Sk Umar Sultan attend?
Sk Umar Sultan attended University Of West London, Institute Of Advanced Management.
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