Sk Umar Sultan Email & Phone Number

Kolkata, Wb, In

Charleston, South Carolina, United States

Worked at an Exclusive Private Membership Club on Kiawah Island, SC, offering luxurious amenities, world-class golf, dining, and wellness facilities* Provided exceptional guest service by warmly welcoming members, presenting menus, and offering personalized recommendations.* Received on-the-floor training from seniors and managers.* Served during brunch and dinner operations, managing the POS and CRM systems, and entering 50+ orders during peak hours.* Expertly managed food and beverage orders, ensuring accurate and timely delivery in coordination with kitchen and bar staff.* Demonstrated extensive knowledge of the menu and wine list, advising guests on food and wine pairings to enhance their dining experience.* Ensured service excellence with meticulous attention to detail in table settings, presentation, and ongoing guest care.* Supported team operations by collaborating effectively with colleagues and completing pre- and post-service duties to maintain high operational standards.

Dubai, United Arab Emirates

Worked at The Emirates First Class Lounge at Dubai International Airport* Onboarded & delivered exceptional service to 600 passengers per shift during peak times.* Greet passengers as they enter the Lounge and introduce them to all aspects of the Lounge product, advising them of all available services and offering assistance where required to maintain customer loyalty.* Ensured Premium passengers are provided with the highest level of customer service at all times.* Explained the Lounge Menu to passengers and took care of any possible allergens.* Demonstrated deep knowledge about wines and food pairing.* Worked in the bar within the lounge, performing bartending duties and providing guests with expertly crafted beverages.* Maintained high standards of cleanliness and organization in the bar area.* Kept all passengers in the lounge informed regarding their flight departure and any other information pertaining to their flight.* Completed HACCP and Food Safety certification, ensuring compliance with all food safety regulations and maintaining high hygiene standards.

Kolkata Area, India

5 months familiarisation through the functional areas of the property to gain an understanding of how each department contributes to the success of the hotel.• Developed skills and leadership under the guidance of the General Manager and other departmental leader through hands-on work and shadowing.• Assisted guests when needed.• Learned the operational workings of each department by observation of team members, participation in meetings, asking questions, and special departmental projects.• Completed tasks by utilizing and learning systems, tools, equipment, and software that apply.

Bachelor'S Degree, Hospitality Administration/Management

Advanced Program, Hospitality Administration/Management