Senior member of Continuous Improvement team serving as teacher, coach, and facilitator for operational partners and internal team members. Areas of specialization include: -Kaizen event facilitation -Strategy deployment -Visual management -Training and education Recent Projects:-Capital Construction Projects: developed daily management structure and facilitated multiple improvement events defining roles and responsibilities for projects >500k-Ambulatory Practice Phone Trees: improvement project supporting cross functional team to design new statewide phone team structure resulting in reduced abandonment rates from >25% to <8%-Strategy Gated Approval Process: visual management and process design for toll-gated strategic initiative management. Work features as podium presentation at 2018 Children’s Hospital Association annual meeting, and as part of a webinar series. -Epic Decision Trees: facilitation with physician leaders and clinical teams across multiple sites to create standardized Epic Decision Trees for scheduling.

Healthy Choices ClinicFlorida Prevention Initiative

Graduate Courses:Healthcare QualityUndergraduate Courses:Community HealthOrganization and ManagementHealthcare Research MethodsLong Term Care

Project management for multiple retail healthcare and technology engagements2012 Retail Healthcare Conference Director

Preceptors: Dr. Jim Palermo, CMO/CQO, and Donna Shaw, VP of Corporate Quality