Seth Kristoff Sophie Luna 🥇 Email & Phone Number

Whitsett, North Carolina, United States

As a Subject Matter Expert at MediUSA, I lead a dedicated team of Customer Service Representatives, providing guidance and support to ensure exceptional service. I am the primary point of contact for supervisors in North Carolina, facilitating smooth communication and operations between the Philippines and the US. My responsibilities include overseeing data entry tasks, addressing complex customer inquiries, and ensuring adherence to best practices in customer service. Additionally, I conduct interviews with candidates using a holistic and local approach, then provide my findings and recommendations to the main manager at MediUSA.

North Carolina, United States

As a Customer Service Representative at mediUSA, I am dedicated to providing exceptional support and service to our clients, ensuring their needs are met with the highest level of professionalism and efficiency. My key responsibilities include:Client Interaction: Handling incoming customer inquiries via phone and email, providing prompt and accurate information about products, services, and order status.Order Management: Processing and managing customer orders, ensuring accuracy in product selection, order entry, and timely fulfillment.Data Entry: Accurately entering and updating customer information, order details, and product specifications into our system to maintain precise and up-to-date records.Problem Resolution: Addressing and resolving customer issues and concerns, coordinating with internal teams to find effective solutions.Product Knowledge: Maintaining a thorough understanding of mediUSA's product offerings, including custom compression garments and medical devices, to assist customers with informed decisions.Documentation: Keeping detailed records of customer interactions, transactions, and feedback to ensure continuity and quality of service.Collaboration: Working closely with the sales, production, and logistics teams to streamline operations and improve customer satisfaction.Follow-up: Ensuring customers are updated on the status of their inquiries and orders, and following up to confirm resolution and satisfaction.In my role, I am committed to upholding mediUSA's reputation for excellence and contributing to the company's mission of enhancing the quality of life for our customers through innovative and reliable medical solutions.

Metro Cebu, Central Visayas, Philippines

In my role at Staff Outsourcing Solutions, I act as the liaison between SOS account managers and agents. I address concerns, manage small tasks such as break logs, and handle SOS' internal updates. For other accounts like Right Channel Radios (RCR), Everything Kitchens (EK), and DxO Labs, I primarily bridge communication gaps but do not resolve client-specific issues.

Responsible for handling customer inquiries, processing orders, and managing data entry tasks. Provides support and guidance to customers, ensuring their needs are met efficiently. Maintains accurate records and collaborates with internal teams to resolve issues promptly. Skilled in communication, problem-solving, and utilizing CRM software.

Cebu, Central Visayas, Philippines

Main Responsibilities Lead Generation Appointment setting Closer Other Responsibilities include but not limited to Social Media Management Social Media Expert Social Media analytics tracking

Philippines

Cebu, Central Visayas, Philippines

Evaluated and ensured the quality of customer interactions and service for Anthem Blue Cross Blue Shield’s Medicare Supplement account.Conducted performance assessments and provided feedback to customer service representatives.Analyzed call data and service metrics to identify areas for improvement and implement quality control measures.Collaborated with team leads and managers to enhance service delivery and meet compliance standards.

Metro Cebu, Central Visayas, Philippines

Provided exceptional customer service by answering inquiries from healthcare providers.Managed and resolved claims and issues related to Medicare Supplement plans.Processed and documented customer interactions and transactions.Ensured adherence to company policies and procedures while delivering accurate and timely responses.