Selah Bradley Email & Phone Number

Ann Arbor, Michigan, United States

Chesterfield, Michigan, United States

• Manages scheduling for 120 employees ensuring adequate staffing for member care daily.
• Document all notes and activities including tracking attendance, time-off requests, daily staffing ratios, appointments, missed punches, contact information, pay differentials, etc.
• Problem solves staffing issues and provides even coverage to each household in the event of call offs.

Orlando, Florida, United States

• Handled incoming and outgoing phone calls to patients, clients, and other customers ranging in quantity of 50-60 inbound calls a day
• Assisted customers with scheduling their specialty medications, resolving customer service issues, and tracking medications with empathy, patience, and a positive/upbeat tone.
• Verified insurance eligibility, prior authorization, and other reimbursement requirements prior to shipment.
• Effectively achieved call metrics scoring between “High Performance” and “Exceptional Performance” on a weekly basis for adherence, hold time, average handle time, idle time, and calls handled per hour while also.

Troy, Michigan, United States

• Operated a multi-line phone system for 7 branches taking 80-150 inbound calls a day assisting customers with their needs, taking messages, documenting information in charts, and escalating calls when needed.
• Maintained time off and holiday schedules for a team of 15 using outlook calendar while coordinating schedules to ensure coverage for all shifts including holidays and weekends.
• Built and designed resources and documents for the team to ensure success and customer satisfaction and to thoroughly train 1-2 new hires a month.

Mount Clemens, Michigan, United States

• Executed daily operations of managing a multi-line phone system while informing customers of promotions and performed customer service for existing customers.
• Managed team schedules for a staff of 15 broken down into 3 teams with 12 hour work days for 10 staff members.
• Supervised all sales transactions ranging from 100-300 transactions per day ensuring accuracy for seamless and accurate bookkeeping.
• Prepared bank slips and bank deposits of $500 to $5,000 before and after every shift.

Associate'S Degree, General Studies, 4.0

Activities and Societies: Phi Theta Kappa International Honor Society Cultural Competency Domestic Violence Peer Ambassador Treasurer for.

Forensic Psychology