• Managed IT Governance - Competency&Planning group.• IT Enterprise and infrastructure projects. • Research, evaluate&implement systems and services.• Process management, ITIL v3 process implementations.• Performance improvement areas, collaboration and reputation building of IT organization.Some Achievements&Projects Completed• Identity Management (IDM) to fully automate identity and access management of more than 15.000 entity.• Migration of Lotus applications… Show more • Managed IT Governance - Competency&Planning group.• IT Enterprise and infrastructure projects. • Research, evaluate&implement systems and services.• Process management, ITIL v3 process implementations.• Performance improvement areas, collaboration and reputation building of IT organization.Some Achievements&Projects Completed• Identity Management (IDM) to fully automate identity and access management of more than 15.000 entity.• Migration of Lotus applications to Maximo for a better lifecycle management and decomissioning Lotus platform.• Hardware/software asset management projects to gain control of all hw/sw inventory and eliminate over-under licensing issues.• Mediation project to replace old legacy system for higher throughput, integration and fulfil future capacity requirements. Show less

• Managed Customer Channels IT operations group. - Web&Online Customer channels/applications (vodafone.com.tr, mobile&web self care (mcare, myVodafone), AskOnline (Knowledge base portal), vodafone live, Wap portal, etc. - VAS&3rd Party applications. - Enterprise applications.• Capacity planning.• SLA and OLA management.• Opex management.• Vendor management.• ITIL v3 process implementations.Some Achievements&Projects Completed• Built up… Show more • Managed Customer Channels IT operations group. - Web&Online Customer channels/applications (vodafone.com.tr, mobile&web self care (mcare, myVodafone), AskOnline (Knowledge base portal), vodafone live, Wap portal, etc. - VAS&3rd Party applications. - Enterprise applications.• Capacity planning.• SLA and OLA management.• Opex management.• Vendor management.• ITIL v3 process implementations.Some Achievements&Projects Completed• Built up Web&Online Customer channels operation team&processes from scratch. • Designed architectural layout and set up Web&Online Customer Channels infrastructure.• Improved availability and cycle time figures from 96% to 99,9%. Show less

• Managed CRM Channels IT operations group. - Turkcell Extranet Applications (CRM&CallCenter) and Subscription Provisioning applications. - Customer and Corporate Customer Services over Internet (CSI/CCSI), Wap, Iphone applications. - Middleware applications and orchestration layer for tariffing, subscriptions, campaigns, etc. - Siebel CallCenter, Siebel Order Management and Siebel SFA operations. • Capacity planning.• SLA and OLA management.• Opex… Show more • Managed CRM Channels IT operations group. - Turkcell Extranet Applications (CRM&CallCenter) and Subscription Provisioning applications. - Customer and Corporate Customer Services over Internet (CSI/CCSI), Wap, Iphone applications. - Middleware applications and orchestration layer for tariffing, subscriptions, campaigns, etc. - Siebel CallCenter, Siebel Order Management and Siebel SFA operations. • Capacity planning.• SLA and OLA management.• Opex management.• Vendor management.• ITIL v3 process implementations.Some Achievements&Projects Completed• Developed and deployed performance measuring system. Improved availability and cycle time figures from 96% to 99%. • Implemented major projects such as MNP (Mobile Number Portability), 3G, KONTÖR TL, Unified Customer (UCCS) for Channels applications&services. Show less

• Maintained production databases (CRM) at Oracle 8i, 9i, 10G on Solaris and Tru64 environments. • Managed implementation of Oracle SOA suite.• Performed consolidation projects. • Managed various database and hardware migrations. • Kept abreast and make use of new technologies. • Supported group companies. Some Achievements&Projects Completed• Managed implementation of Business Orchestration layer for MNP (Mobile Number Portability)• Managed deployment of… Show more • Maintained production databases (CRM) at Oracle 8i, 9i, 10G on Solaris and Tru64 environments. • Managed implementation of Oracle SOA suite.• Performed consolidation projects. • Managed various database and hardware migrations. • Kept abreast and make use of new technologies. • Supported group companies. Some Achievements&Projects Completed• Managed implementation of Business Orchestration layer for MNP (Mobile Number Portability)• Managed deployment of BSS-OSS interface within SDPA (Service Delivery Platform Architecture)• Designed and implemented Billing Business Continuity Infrastructure for KKTCELL. Show less

• Designed and developed new modules for Telco KPI analysis on Metrica.• Analyzed live GSM network performance criterias and developed reporting modules.Some Achievements&Projects Completed• Developed Metrica GPRS performance monitoring plug-in.

• Designed and maintained databases in Head Office and 6 stores.Some Achievements&Projects Completed• Migration of legacy mainframe applications to NT based Oracle infrastructure.