Seleena H. Email & Phone Number

Pflugerville, TX, US

Austin, Texas, United States

Portfolio of managing 15 projects/programs end-to-end with multiple operation capacities.Top three impactful projects/programs include but not limited to:- Created a portfolio management process through strategic planning and risk management to standardize tracking priorities and resource allocation visibility for an organization of 400+ people.- Executed.

Austin, Texas Area

Austin, Texas Area

- Responsible for the creation/management and hand off of website and internal help content.- Responsible for the creation/management and hand off help portal content.- Managed large scale help content projects through leading, accountability, and roadmap planning to meet 100% project goals.- Created a content management plan through test and learn for the.

Austin, Texas Area

• Supporting large and small PM clients with software integration technical difficulties. Growing B2B relationships through proficient customer support and pro-active measures. Creation and submission of internal and.
• Recipient of numerous Top Performer Awards
• Amongst the highest CSAT and QA averages on the team
• Technical account manager for Red Awning Inc., CanadaStays.com, TurnKey VR, Luxury Retreats Inc., Vacasa, and Panhandle Getaways
• IPM representative for RezFest conference
• Provides real time coaching and training

Austin, Texas Area

• Providing world class customer service for technical issues through HomeAway.com, VRBO.com and VacationRentals.com. Creating strong customer relations and having customers gain trust in our company.
• Amongst the highest CSAT and QA averages
• Responsible for scheduled appointments to onboard owners with online booking
• Advising on how to navigate through property owner and traveler self-service accounts
• Assisting in working out technical glitches through all browser options
• Expediting Salesforce cases to teams for better and faster resolution

El Paso And Austin, TX

• Led a team of six baristas on early morning rush shifts. Managed schedule adherence and shift changes. Managed cost control and inventory to assure supply and demand never fell short.
• Facilitating employee deployment for efficient and timely service
• Training new hires within a two week period and providing real time coaching for better retention and customer satisfaction
• Inventory management of product for optimal customer satisfaction
• Officiating shift turnover for better day by day task flow
• Regulating cash control and deposits to enhance store and employee security

Austin, Texas Area

• Using creative marketing to develop company’s social media accounts.
• Networking with company management to pro-actively promote sales.
• Scheduling social media posts to be published in a timely manner.
• Referring for new clients and selling services to better the business of social media marketing.
• Researching new marketing tactics and skills to continue up to date sales and marketing tactics.

Austin, TX

• Project manager of new recurring article promoting local events. Executed interviews with local artists and entrepreneurs for article research. Attended events to report back within magazine and gain reader awareness..
• Working with Wordpress to publish blogs and event promotions to www.downtownniche.com
• Researching artists, musicians, designers and performances to promote them wholly
• Editing blog and event content to guarantee necessary information and topic understanding
• Network with artists and business entrepreneurs for further growth in clientele and content

Las Cruces, New Mexico Area

• Project aide, tutored 15+ graduate engineering students in English as a second language. Gained strong training relationship. Provided private tutoring to students as they found training and teachings to be successful.
• Tutoring international graduate students of NMSU in pronunciation and grammar of the English language
• Counseling grad-students in proficient lecturing technique
• Supporting the professor by tabulating and categorizing speech papers
• Scheduling tutoring appointments with students for further practice and achievement

Bachelor Of Arts (B.A.), Theatre/Theater, 3.5

Activities and Societies: Delta Gamma, GAMMA, ANGLE, Theatre

Certificate Of Completion, Acting, Completed

Activities and Societies: Script Analysis, Body Composition, Voice and Movement, Adler Technique, Acting Shakespeare