Selena Trent Email & Phone Number

- Maintain accurate sales records, update customer information in the CRM system, and generate sales reports as needed.- Facilitating the management of customer service interactions, support tickets, and case resolutions to improve customer satisfaction.

Capital Heights, Va

In this role, I was providing expert advice and consulting services to prospects regarding pricing schedules, quotes, and promotions. My main focus was on driving sales and business growth by cultivating a strong rapport with prospective customers. By using excellent record management skills, I have maintained accurate customer accounts. I have created appropriate progress reports and delivered results to the supervisor.📣 𝐊𝐞𝐲 𝐜𝐨𝐧𝐭𝐫𝐢𝐛𝐮𝐭𝐢𝐨𝐧𝐬:● Consistently met and exceeded sales targets by implementing best practices.● Increased revenues by scouring for leads to secure large-scale contracts and schedule appointments.● Ensured the on-time resolution of complex customer issues with full attention to detail.● Improved customer satisfaction levels by providing professional guidance on the full line of services.● Remained steadfastly on complex customer pain points and company service standards.

I was solely responsible for handling a high volume of incoming and outgoing calls from key pharmacies and other healthcare providers to determine coverage for certain prescriptions. One of my key responsibilities is to maintain patient confidentiality and enter proper data into an electronic health record system. Moreover, documenting all relevant medical information.📣 𝐊𝐞𝐲 𝐜𝐨𝐧𝐭𝐫𝐢𝐛𝐮𝐭𝐢𝐨𝐧𝐬:● Assured maximum customer satisfaction by addressing and resolving diverse work-related issues.● Drove process improvement across a pharmaceutical setting by correcting errors in members’ accounts and updating policies.

Richmond, Virginia, United States

I acted as the lead in the absence of the supervisor for coordinating the workflow. One of my key responsibilities is to empower new employees with the delivery of professional support and training expertise. 📣 𝐊𝐞𝐲 𝐜𝐨𝐧𝐭𝐫𝐢𝐛𝐮𝐭𝐢𝐨𝐧𝐬:● Delivered best-in-class customer service by interacting with customers and answering any questions. ● Ensured the provision of food samples and information on items in accordance with safety procedures.