Selena Dias Email and Phone Number

● Collaborating with different teams for setting up over 20 events ensuring smooth operations and positive customer experience.● Being thorough with the setup structure for the play offs.● Maintain the official documents inventory.

● Collaboratively worked with various teams to process an average of 100 orders per day while maintaining a high customer satisfaction rate.● Worked in a fast- paced environment, strategically modified the pace of work as needed.● Thoroughly cross- checked every detail of the order with the customers before delivery leading to a 95% accuracy rate.

● Analyzed financial data using MS Excel and created reports for further inspection that resulted in a 10% reduction in operational expenses.● Effectively communicated information to guests or students regarding various policies and implemented them.● Carried out tasks as a trustworthy key-holder ensuring security of premises and assets during non-operational hours.

● Mentored the team to build a new Mobile application and implement the proven knowledge of agile methodologies and scrum fundamentals, further increasing the team efficiency by 15%.● Collaborated closely with various stakeholders to build a robust product backlog and requirements that surged the team performance by 20%.● Implemented processes and tools that improved the work quality resulting in a 10% reduction in errors and 25% increase in overall productivity.● Facilitated the streamlining of the operational processes resulting in a 15% reduction in process completion time.

● Coached various teams on agile methodologies and scrum events resulting in a 22% increase in the team efficiency.● Contributed to building product roadmaps, project schedules and release management.● Facilitated scrum ceremonies and refinement sessions to build a strong product backlog which increased the team performance by 25%.● Developed a comprehensive knowledge hub in Confluence which improved knowledge accessibility across the company.● Designed wireframes on Figma, utilized the PBIs to review test cases, process change requests, and manage the product’s functionality, performance & deployment.● Monitored the burndown charts and release communications to the internal and external stakeholders that boosted the transparency by 30%.