Selena Howe Email and Phone Number

-Serve a key role for our Benefits Billing and Vendor payment service offerings. -Contribute to the implementation of new services by practicing the fundamentals of systems analysis, design and testing.-Consult with clients concerning Billing and Vendor payment implementation best practices, provide ongoing technical support, and train client teams where applicable.- Responsible for developing requirements documentation.- Responsible for system configuration based on client… Show more -Serve a key role for our Benefits Billing and Vendor payment service offerings. -Contribute to the implementation of new services by practicing the fundamentals of systems analysis, design and testing.-Consult with clients concerning Billing and Vendor payment implementation best practices, provide ongoing technical support, and train client teams where applicable.- Responsible for developing requirements documentation.- Responsible for system configuration based on client requirements.- Provide guidance/assistance to team members where needed to help ensure issues are resolved by assigned due date. Escalate concerns with ability to meet due dates to PM.- Research issues and cases to determine root cause and provide impact analysis for ongoing issues and changes and requests for new functionality. Show less

Team Manager:Facilitate training for new agents Provide coaching to improve quality serviceAddress client inquiries via the Manager Escalation queue and other specific queues.Provide information and resolve any issues pertaining to these calls in a timely, courteous and professional mannerPerform, track and log all transactions performed related to Human Resources and/or Benefits processes.Follow up on outstanding issues to ensure resolution, keep the customer… Show more Team Manager:Facilitate training for new agents Provide coaching to improve quality serviceAddress client inquiries via the Manager Escalation queue and other specific queues.Provide information and resolve any issues pertaining to these calls in a timely, courteous and professional mannerPerform, track and log all transactions performed related to Human Resources and/or Benefits processes.Follow up on outstanding issues to ensure resolution, keep the customer informed on the status of research, close out case when complete.Notify Technical Analyst and Team Manager of potential or recurring problems regarding issues and provide mitigation suggestions.Understand, apply and communicate conceptual elements of Benefits and/or Human Resources rules, regulations and help other team members as requested.Handle confidential information with sensitivity and discretion in accordance with Data Privacy requirements.Flexibility to support peak volume events throughout the year.Attend all departmental meetings and training classes as required. Show less

Answer inbound and place outbound calls on the following topics: medical benefits and claims questionsAct as clients’ first trusted source for questions regarding medical careAssist in the provision of medical treatment decision supportAct as clients’ first trusted source for coordinating activities and resources that enable right careAssist in the coordination of services with providers and insurance carriersCollaborate with team members to deliver best possible service… Show more Answer inbound and place outbound calls on the following topics: medical benefits and claims questionsAct as clients’ first trusted source for questions regarding medical careAssist in the provision of medical treatment decision supportAct as clients’ first trusted source for coordinating activities and resources that enable right careAssist in the coordination of services with providers and insurance carriersCollaborate with team members to deliver best possible service experience Show less

Verify prescription information is accuratePrepare patient medicationDeliver medication to nursing stationsRespond to questions and requests by other health-related professionalsCompound IV fluids and oral preparations according to prescriptionsAssist pharmacists with the identification of drug interactionsManage the rotation of inventoryOrder, label and count stock of medication and suppliesConduct floor inspections for unused and expired medication

Consult with physicians about patient treatmentProvide information and advice regarding all drug preparationsEnsure dosage strength is accurateAssess the identity, strength and purity of medicationAssess the suitability of drugs prescribedEvaluate the effectiveness of prescribed medicationMaintain prescription and patient recordsCouncil patients in out-patient departmentCouncil HIV and AIDS patients, as well as, monitor complianceCompound unavailable… Show more Consult with physicians about patient treatmentProvide information and advice regarding all drug preparationsEnsure dosage strength is accurateAssess the identity, strength and purity of medicationAssess the suitability of drugs prescribedEvaluate the effectiveness of prescribed medicationMaintain prescription and patient recordsCouncil patients in out-patient departmentCouncil HIV and AIDS patients, as well as, monitor complianceCompound unavailable preparationsPlan and implement procedures for mixing and packaging non-formula preparationsAct as a mentor for pharmacy internsHost presentations for continuous education and trainingOrder and purchase pharmaceutical supplies and drugs Show less