Application Support Analyst At Hcltech For T-Mobile
Provided advanced support for essential applications, ensuring uptime and performance consistently met or exceeded SLA standards.Used Splunk for real-time monitoring and analysis of application logs, cutting incident response times by 30%.Collaborated with diverse teams to promptly and effectively resolve application issues.Conducted thorough root cause analyses for incidents with Splunk and other tools, leading to actionable improvement suggestions. Developed and maintained extensive documentation to support operations and enhance team knowledge.Maintained comprehensive documentation to support operations and facilitate knowledge sharing within the team.Optimized incident management processes, contributing to a 20% decrease in incident recurrence over six months.
