Selena Mcleod Email & Phone Number

Executive Assistant to the Sierra National Forest Supervisor.

Clovis, California, United States

*Supporting 4 leaders overseeing three hospital units.*Maintaining schedules/calendars, efficiently adjusting them daily, and communicating changes in real-time.*Answer phone and email correspondence; resolve inquiries utilizing empathetic listening and analytical skills.*Providing guidance and assistance to over 200 medical staff of the units with daily operations.*Handling logistics for all in-person and virtual meetings, interviews, and events.*Staying up to date with current policies to remain within HR and State compliance e.g. HIPAA.*Working on special projects as assigned.*On-boarding new staff maintaining current staff records.*Efficiently working in a fast-paced, high-stress environment.

Metropolitan Fresno

*Coordination of all functions related to operational, procedural, and fiscal matters in a higher educationacademic major.*Employee recruitment; hiring, supervision, training, scheduling, and payroll time reporting.*Fluent in widely used software programs: Microsoft Office Suite, PowerPoint, Adobe, Google, Concur, Zoom, and organizational-specific programs.*Directing all matters involving faculty, student, and outside organizational relationships, including, but not limited to contracts, travel arrangements, event coordination, logistics, department communication of operational matters, community engagement opportunities, website design/management, and social media outlets.*Documentation of policies and procedures, meeting minutes, and safety protocols.*Procurement, processing of reimbursements, invoices, and reconciliation of company card, vendor management, reporting, budget tracking, and yearly forecasting.*Compiled and prepared data for the annual budget working with the Department Chair to report on fiscal functioning for the department. Also managed foundation, faculty grants, and other State funding.*Project management: collection and analysis of outcomes assessment data, program review, and Accreditation.

Modesto, California, United States

*Responsible for answering inbound calls and emails to address customer service-related requests in a call center environment.*Managed customer issues in stressful situations, always looking to achieve the most amicable resolutions.*Analysis and processing related to sales and customer operations.*Performed product pre-sale demonstrations of new software and new channel partner procedure training.*Communicated consistently to existing and prospective channel partners for product announcements, follow-ups, and continuity of business relations.*Supported a customer base of 70,000+ on a team of three.