Evaluated system alerts for potentially fraudulent activity through deposit uploads via ATM, Mobile and branch deposits. Reviewed transactions in multiple systems as well as input from other sources to identify fraud.• Communicated with internal and external sources related to potentially fraudulent activity.• Provided input on new ways of identifying fraud as well as improving/testing existing fraud models.• Maintained a working knowledge of anti-fraud principles.• Excellent verbal and written communication skills including ability to prepare management reports and associated metrics.• Possessed strong analytic skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.• Maintained the ability to understand and monitor fraud trends and be able to present to upper management.• Analyze problems logically and make rational data driven decisions.• Remain up to date with tools used for fraud identification and verification, authentication, device authentication

Provided resolution of multi-product fraud related client requests by answering calls, chats, or emails in an inbound contact center.• Multi-tasking, toggling between systems, and communicating resolutions while delivering a great client experience.• Provided seamless service delivery to answer client questions, resolving problems, performing account maintenance, and looking for opportunities to deepen relationships through digital solutions.• Identified client needs and recommended solutions when fraud had been identified.• Recorded data captured during client interactions accurately.• Identified and escalated through appropriate channels for items requiring risk review, exception handling, or further analysis.• Read frequent updates and learning materials, often while on the call, and implemented into conversations with speed and accuracy.• Complied with industry regulations, bank procedures, integrity levels of the department's system and financial controls.

Reviewed, verified and identified customer transactions on credit accounts to detect and prevent financial crimes activities.• Communicated with customers and company personnel, utilizing active listening and interpersonal skills.• Performed general accounting handling functions such as closing accounts and placing accounts on hold.• Identified fraud patterns and anomalies through analysis of large quantities of data.• Conducted reviews of flagged transactions and reports that showed potential suspicious activity.• Participated in group discussions with team members to develop new ways to combat fraud.• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.• Managed customer expectations by clarifying needs, identifying options and recommending products and services.• Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.• Documented conversations with customers to track requests, problems and solutions.