Selena Williams Email & Phone Number

United States

Restaurant Management · Orchestrated and optimized daily front-of-house operations, ensuring seamless staff management, exceptional customer service, and efficient inventory control.· Elevated customer satisfaction scores by an impressive 20% through the consistent implementation and maintenance of high service standards.· Strategically managed schedules, payroll, and budgets, effectively optimizing resources without compromising quality, ensuring cost efficiency and profitability.· Conducted detailed analysis of industry trends and business developments, leveraging insights to implement enhanced forward planning and procedures, ensuring sustained sales and profitability.

Brooklyn, New York, United States

Customer Success Management | Sacred Chef & Co. July 2021 – July 2022 · Developed and executed targeted advertising campaigns, increasing customer engagement and brand loyalty.· Engaged with customers through social media platforms, addressing inquiries and feedback promptly to improve customer satisfaction.· Provided strategic, financial, and operational feedback to improve service delivery and align with customer success goals.· Analyzed customer feedback and data to implement process improvements, enhancing customer retention and satisfaction.

United States

· Leveraged sales and marketing expertise to drive product promotion and upselling opportunities, resulting in a significant increase in overall sales revenue.· Achieved a 25% boost in customer satisfaction ratings by efficiently managing 100+ daily multi-line phone calls and emails, providing prompt and professional service.· Reduced conflict resolution time by 32% through a one-call resolution approach for escalated conflicts.· Optimized operational efficiency by minimizing downtime by 30% through adept evaluation and resolution of technical issues using a troubleshooting resolution tree.

Greater New York City Area

· Spearheaded the flagship store launch in NYC, identifying merchandising and marketing opportunities to drive successful market entry for multiple brands.· Achieved a commendable 20% sales increase compared to the previous year, surpassing budget goals and reducing staffing costs for key brands.· Directed departmental goals and executed strategic merchandising plans to enhance profitability, collaborating with visual merchandising teams to create compelling displays and promotions.· Analyzed customer feedback and sales data to identify areas for improvement, implementing changes to enhance the overall customer experience.· Established performance targets and operational policies to enhance productivity, team cohesion, and morale, fostering a motivated and high-performing workforce.

Greater New York City Area

· Supervised and trained makeup artists on company policies, procedures, best practices, and customer service standards. · Conducted 1:1 employee training on consultative, persuasive, and relationship focused sales techniques to surpass revenue goals. · Managed multiple business plans and projects by identifying performance standards, developing contingency plans, and supporting continuous learning and professional development of artists - incorporated certification programs for artists to promote advancement. · Implemented customer feedback mechanisms to continuously improve service quality and customer satisfaction.· Developed and maintained strong customer relationships, resulting in increased customer loyalty and repeat business.