Selena Caraveo Email & Phone Number

Sacramento, Ca, Us

Elk Grove, California, United States

- Personalize each member interaction to ensure the member feels valued - Enthusiastically acknowledge members within 10 seconds- Practice active listening to address all member’s needs- Effectively problem solve when issues arise with member transactions- De-escalate high intensity member interactions - Educate members on SAFE Credit Unions product offerings- Curate product and service recommendations based on the members unique life style- Provide newly hired SAFE Employees with the tools they need to become financial experts- Create a supportive and safe environment for trainees to learn confidently- Assist with daily branch opening and closing procedures- Accurately process member transactions based on the SAFE employee handbook and DNA resource guide- Maintain and balance my cashbox, GL's, TCR, and COTS throughout the working day

-Greet and tend to members and visitors-Answer inbound calls and make outbound calls in a professional, polite and timely manner-Provide registration, enrollment and general information-Enroll students-Make sales and process account receivable payments

Davis, California, United States

- Prepared the food and machines being utilized for the business day. - Followed all health code guidelines and regulations.- Communicated current deals and promotions to customers.- Remained in a positive, upbeat manner while under pressure.- Took phone calls to answer questions and deal with feedback.- Dealt with the nightly and morning balancing of the money and cash registers - Kept everyone on task and efficient.- Monitored and followed the daily break schedule.

Associate'S Degree, Marketing

High School Diploma, 4.3 Gpa

Activities and Societies: Link Crew, CheerleadingI was able to complete my high school education a semester early and get a head start.