𝗦𝗼𝗰𝗶𝗮𝗹 𝗠𝗲𝗱𝗶𝗮 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁- Developed industry-specific body copy targetted for a variety of social platforms- Designed a range of digital assets including social media banners, posts, and advertisements- Performed a thorough social media audit of company accounts to identify inconsistencies- Managed social media campaigns and day-to-day activities, including scheduling regular updates- Analyzed data to identify trends, generate reports and adjust campaigns as necessary- Compiled data from a variety of analytics programs on engagement and audience activity - Developed data-driven month to month reports on audience growth, engagement and ROI- Used Facebook Business and Google My Business to amplify awareness and convert leads𝗦𝗘𝗢- Evaluated competitor websites to incorporate best practices for UX and backlinking- Updated and monitored review and directory sites - Kept up with industry trends to uncover new opportunities- Enhanced the design, usability, content and conversion points of websites through UX and Google Analytics analysis

As a subcontractor, I am responsible for researching, writing, curating, designing graphics and scheduling SM content for JAPCO Pest Control. This role involved setting up accounts, maintaining and expanding on-brand messaging and developing an SM content calendar tailored to the industry's seasonal nature. I am very passionate about making IPM easy-to-understand and have had the opportunity to participate in ride-a-longs, organize photoshoots and collect pest specimens all in the name of quality content.But don't take my word for it. Here are our results:

𝗥𝗲𝗰𝗲𝗽𝘁𝗶𝗼𝗻- Greeted and assisted office visitors- Answered, screened and forwarded incoming phone calls in a timely and professional manner- Provided general support to customers by answering or referring inquiries by phone and email- Scheduled appointments using the company Pest Management System - Ensured the reception area was tidy and presentable𝗙𝗶𝗹𝗶𝗻𝗴 𝗮𝗻𝗱 𝗥𝗲𝗰𝗼𝗿𝗱 𝗞𝗲𝗲𝗽𝗶𝗻𝗴- Assisted in the preparation of regularly scheduled reports- Verified documentation of services - Created invoices, processed payments and reconciled daily deposit reports- Handled confidential information with discretion by adhering to company policy- Updated and maintained the customer database𝗠𝗶𝘀𝗰. 𝗧𝗮𝘀𝗸𝘀- Maintained front office stock by placing orders and verifying receipt of supplies- Sorted and handed out mail- Supported the Office Manager and other Senior staff by completing additional tasks as needed

For my practicum, I worked with a game developer. Our task was to clarify the artistic vision for a village environment appearing in an upcoming game demo. This experience allowed me to learn about the unique challenges illustrators face when adapting their work for the game development pipeline.𝗥𝗲𝘀𝗲𝗮𝗿𝗰𝗵- Researched the architecture and clothing styles worn during an era specified by the studio- Collected visual reference material from several sources to support and improve ideas- Used resources provided by my mentor to adjust the focus and quality of my output𝗜𝗹𝗹𝘂𝘀𝘁𝗿𝗮𝘁𝗶𝗼𝗻- Provided NPC costume designs detailing suggested fabric textures, colours and garment styles- Adapted basic accessories, hairstyles and clothing pieces to enable variation in NPC generation- Developed ideas and rough sketches depicting environments, props and architectural elements

As a Sales Floor Associate, I was responsible for maintaining the Houseware's Department. I was also responsible for assisting the neighbouring, Tools & Hardware Department and Outdoor Recreation Department, as needed. 𝗦𝘁𝗼𝗰𝗸𝗶𝗻𝗴 𝗗𝘂𝘁𝗶𝗲𝘀- Maintained the cleanliness and presentation of the sales floor- Supported the daily operations of the store before opening and after closing time- Created floor space and displayed new products using an Inventory Management System- Created positive customer experiences by accurately stocking, organizing, replenishing and pricing store merchandise𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲- Learned referenced and applied product knowledge across three departments- Used RF scanners to re-price merchandise, check inventory and pull items for customers𝗠𝗶𝘀𝗰. 𝗧𝗮𝘀𝗸𝘀- Supervised neighbouring departments as needed- Used inventory management software to locate, pick and complete online orders

In this position, I assisted with clerical duties and basic marketing tasks as required. - Updated the japco.ca website as needed- Photographed JAPCO employees to expand the database of usable marketing assets- Designed a campaign strategy to increase Google reviews using Mailchimp𝗠𝗶𝘀𝗰. 𝗧𝗮𝘀𝗸𝘀- Filed and organized service documents- Verified completion of services- Gathered and emptied trash- Cleaned building floors by sweeping, mopping, scrubbing, and vacuuming

Initially hired as a cashier, after three months, my manager transferred me to the Customer Service Desk. In this role I;𝗣𝗿𝗼𝗯𝗹𝗲𝗺 𝗦𝗼𝗹𝘃𝗶𝗻𝗴- Effectively identified and solved customer problems - Escalated customer concerns to the appropriate channels- Deescalated stressful situations by turned negative customer experiences into positive ones𝗜𝗻𝗶𝘁𝗶𝗮𝘁𝗶𝘃𝗲- Helped new team members learn store policies and procedures 𝗢𝗻𝗹𝗶𝗻𝗲 𝗢𝗿𝗱𝗲𝗿𝘀- Worked with the warehouse team to have orders picked and ready for pick up within service targets- Contacted customers using telephone and email to notify them of any issues with their orders

𝗙𝗼𝗼𝗱 𝗣𝗿𝗲𝗽𝗮𝗿𝗮𝘁𝗶𝗼𝗻- Adhered to health and food safety policies to ensure safe food preparation- Cleaned & disinfected preparation facilities constantly𝗠𝗶𝘀𝗰. 𝗧𝗮𝘀𝗸𝘀- Cleaned windows, glass partitions and mirrors, using soapy water- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets