Multi-Unit General Manager
CurrentAccomplishments- Ranked Top Leader in FORM among 340+ locations internationally every quarter since Q3 2021 (upon promotion to GM)- Ranked #2 Franchise School for 2022, out of 340+ locationsBusiness Development + Operations- Delivered results through management of educational KPIs and discipline around business KPIs- Responsible for managing the school’s financials (P&L) and ensuring the best possible financial performance of the school by monitoring daily operations, tracking budgets, analyzing results and managing labor costs and expenses- Served as an effective knowledge base for staff, especially for process and procedures, and provided assistance in a hands-on, proactive manner- Communicated and monitored the objectives of the operation and was available, approachable and displayed leadership by example to othersTeam Leadership- Fostered and developed a high-performing school by training, motivating and managing the front desk team- Interviewed and hired an excellent and effective team of professional musicians- Provided logistical support for team meetings, events and daily processes, working in collaboration with IT and external parties as neededCustomer Experience + Growth- Grew our actively enrolled clients from 35 to 320 students (~800% growth)- Owned the client journey from end to end and continually strived to achieve the highest possible service standards on a daily basis to ensure consistency and quality, while promoting client confidence and loyalty- Managed the marketing, sales and promotions, working hand-in-hand with email and social marketing leads to ensure an integrated marketing approachEvent Coordination- Set up detailed timelines and budgets, roles and responsibilities, that clearly defined goals and expectations for each event- Communicated key dates, action items, + updates effectively across internal teams, clients and social media to ensure maximum event exposure- Coordinated large scale events from beginning to end
