Selena Nicholson Email & Phone Number

Syracuse, New York, United States

Syracuse, New York

• Assisted with department-level projects through research, compliance, reporting, drafting/editing correspondence and spreadsheet layouts.
• Liaison for company and community-based committees such as the Airport Accessibility Committee.
• Chair of Diversity, Equity and Inclusion (DEI) Committee. Developed committee vision and led several activities to promote diversity, equity and inclusion at the Airport.
• Title VI Coordinator. Researched data and gathered information to coordinate Title VI program plan for the Airport; Monitored local, state and federal regulations on Title VI issues.
• Planned, organized and carried out major departmental events such as Inaugural flights for the Air Service Development Department and the FAA required Triennial Emergency Preparedness Drill.
• Created maps and spreadsheets for the Advertising Department detailing current and potential locations of ads within the Airport; Monitored installation dates and contract end dates.

• Fielded calls from members, families and community liaisons regarding member transportation.
• Processed approved service requests and create and distribute authorizations for service.
• Coordinated and collaborated with Care Managers, Drivers, and Providers to ensure that members receive their ordered services in a timely manner.
• Coordinated and scheduled transportation for members based on request and provider availability.

Liverpool, New York, United States

• Organized team schedules on weekly basis.
• Organized filing of past schedules and kept all records of clients.
• Controlled inventory and ordered supplies when necessary.
• Shipped products to clients and technicians.
• Distributed a daily news release to Sales team.
• Collected data for reports and developed presentations.

Syracuse, New York, United States

• Scheduled and confirmed ride reservations for clients and groups.
• Completed over the phone applications for prospective clients.
• Dispatched assignments and routes to Bus Operators.
• Phone intake of cold calls requesting service.
• Designed and coordinated outreach program to educate and inform current and prospective clients.
• Responsible for correspondence to all applicants and clients.