Selena Singleton Email & Phone Number

• Delivers technical support to key premium employer partners utilizing Zendesk ticketing system by providing front-line support for all help desk inquiries. •Thoroughly understands, reproduces, and solves technical issues while: • meeting equal % of queue share on a weekly basis • exceeding a 90% CSAT minimum requirement rating with 100% 95% Zendesk ticket QA score on accurate responses, handling and communication• Investigates technical issues down to the application level utilizing tools like Looker reporting and testing by troubleshooting and replicating user issues within our Demo environment. • Owns creating and maintaining internal and external documentation on Confluence to lower response times and contribute to documentation found within our Help Center• Champions internal trainings by serving as the expert on areas of customer success, customer support, and product enhancement • Partners with leadership to nurture sensitive premium accounts and avoiding churn of employers by 60%+• Leads weekly roundtable discussions surrounding bugs affecting the Handshake web application,

Savannah, Georgia, United States

• Developed an application within the course of this program that allowed dog ownersto meet with each other based on their dog breed, proper vaccinations, sizepreference, and location, increasing community cohesion.• Generated traffic by creating a treat points reward system for cross-functionalinteractions between dog owners, allowing the users/dog owners to use these pointsto receive treats for their pets.• Expedited well-documented feedback that was instrumental in making revisions forfuture certification programs provided by Georgia Tech, maintaining 100% dataaccuracy and integrity.• Conceptualized a reward-based activity application that increased social engagementamongst participants by 60%+ • Spearheaded team project collaboration strategies to optimize workflow, resulting ina 55%+ increase in overall productivity.• Conducted technical presentations showcasing algorithms test solutions strategieswith an 88% board approval rate.• Set up Social media script links for planned campaigns, banners, and revampedproduct layout pages using web tools, increasing visibility significantly.• Completed the Full Stack Web Development certification program, earningrecognition from senior leadership for resourcefulness and productivity.

• Oversaw optical network terminal (ONT) installation to translate the fiber-optic lightsignals into electrical signals that client devices can recognize. • Installed, tested, and troubleshoot (Wireless Gateway, Coaxial cable), resolving anytechnical issue with 100% efficiency.• Completed installations of customer cable in single and multiple-family dwellings,including pre-wired units.• Corresponded and interacted with 20+ customers bi-weekly with excellent clientservice competencies, exceeding monthly objectives/goals.

• Travels to students’ homes, libraries, or schools to conduct tutoring sessions and conducted online tutoring sessions • Researches or recommends textbooks or other learning materials to complement tutoring• Participated in training and development sessions to improve tutoring practices or to learn new tutoring techniques• Collaborates with students’ teachers concerning strengths and weaknesses • Organizes and manages multiple tailored lessons to meet students’ academic needs • Tracks and analyzes student progress • Keeps detailed records of tutoring sessions using C2 Student Progress Records and/or relevant forms

Enterprise Cognizant Java React Native

Certification, Full Stack Web Development

Bachelor'S Degree, Fashion Merchandising