Selena Singleton Email & Phone Number

• Delivers technical support to key premium employer partners utilizing Zendesk ticketing system by providing front-line support for all help desk inquiries.
• Thoroughly understands, reproduces, and solves technical issues while:
• meeting equal % of queue share on a weekly basis
• exceeding a 90% CSAT minimum requirement rating with 100% 95% Zendesk ticket QA score on accurate responses, handling and communication
• Investigates technical issues down to the application level utilizing tools like Looker reporting and testing by troubleshooting and replicating user issues within our Demo environment.
• Owns creating and maintaining internal and external documentation on Confluence to lower response times and contribute to documentation found within our Help Center

Savannah, Georgia, United States

• Developed an application within the course of this program that allowed dog ownersto meet with each other based on their dog breed, proper vaccinations, sizepreference, and location, increasing community cohesion.
• Generated traffic by creating a treat points reward system for cross-functionalinteractions between dog owners, allowing the users/dog owners to use these pointsto receive treats for their pets.
• Expedited well-documented feedback that was instrumental in making revisions forfuture certification programs provided by Georgia Tech, maintaining 100% dataaccuracy and integrity.
• Conceptualized a reward-based activity application that increased social engagementamongst participants by 60%+
• Spearheaded team project collaboration strategies to optimize workflow, resulting ina 55%+ increase in overall productivity.
• Conducted technical presentations showcasing algorithms test solutions strategieswith an 88% board approval rate.

• Oversaw optical network terminal (ONT) installation to translate the fiber-optic lightsignals into electrical signals that client devices can recognize.
• Installed, tested, and troubleshoot (Wireless Gateway, Coaxial cable), resolving anytechnical issue with 100% efficiency.
• Completed installations of customer cable in single and multiple-family dwellings,including pre-wired units.
• Corresponded and interacted with 20+ customers bi-weekly with excellent clientservice competencies, exceeding monthly objectives/goals.

• Travels to students’ homes, libraries, or schools to conduct tutoring sessions and conducted online tutoring sessions
• Researches or recommends textbooks or other learning materials to complement tutoring
• Participated in training and development sessions to improve tutoring practices or to learn new tutoring techniques
• Collaborates with students’ teachers concerning strengths and weaknesses
• Organizes and manages multiple tailored lessons to meet students’ academic needs
• Tracks and analyzes student progress

Enterprise Cognizant Java React Native

Certification, Full Stack Web Development

Bachelor'S Degree, Fashion Merchandising