Selene C. Email & Phone Number

Nayarit, Mexico

The Service Coordinator for the Technical Services team is responsible for the overall flow, scheduling, and efficiency of all ongoing service tickets, ensuring that deadlines are met in a timely manner. Additionally, the Service Coordinator operates to facilitate efficiency and provide proactive, supportive assistance to the team as a whole. Ultimately, the Service Coordinator’s duties are to ensure that all objectives of the Technical Services Team are completed efficiently and that they meet high-quality standards.

Puerto Vallarta, Jalisco, Mexico

Responsibilities include:Ticket Triage: Prioritize and assign support tickets based on urgency and complexity.Ticket Resolution: Respond to and resolve IT support tickets, addressing technical issues and inquiries from end-users.Communication: Liaise between end-users and IT support staff, ensuring clear communication and updates.Resource Allocation: Efficiently distribute tasks among available support resources to optimize workflow.Escalation Management: Identify and escalate critical issues to appropriate personnel for prompt resolution.Documentation: Maintain accurate records of incidents, resolutions, and troubleshooting steps for future reference.User Assistance: Provide basic troubleshooting assistance to end-users, guiding them through common issues.Monitoring: Keep an eye on IT systems, identifying potential problems and initiating proactive measures.Collaboration: Collaborate with other IT teams to ensure seamless support and timely issue resolution.Feedback Loop: Gather feedback from end-users to assess the quality of support services and suggest improvements.Reporting: Generate reports on support metrics, analyzing trends and suggesting improvements to enhance efficiency.Training Lead: Assist in New user training to enhance development within the company.

Guadalajara, Mexico Metropolitan Area

Customer Assistance: Provide prompt and courteous assistance to customers with technical issues, ensuring a positive customer experience.Issue Identification: Diagnose and troubleshoot technical problems reported by customers, offering effective solutions.Product Knowledge: Develop a deep understanding of the products or services offered, and effectively communicate their features and benefits to customers.Sales Support: Assist customers with product inquiries, pricing, and purchasing, aiming to maximize sales opportunities.Order Processing: Facilitate and process customer orders, ensuring accuracy and efficiency in the sales transaction.Cross-Selling and Up-Selling: Identify opportunities to cross-sell or up-sell additional products or services to customers.Technical Guidance: Provide clear and understandable technical guidance to customers, helping them navigate and utilize products effectively.Collaboration: Collaborate with sales and technical teams to streamline processes, improve customer experience, and share insights.Product Training: Stay updated on product knowledge and participate in training sessions to enhance skills in both technical support and sales.

Puerto Vallarta, Jalisco, Mexico

• Monitor accounts on a daily basis• Identify outstanding account receivables• Investigate historical data for debts and bills• Take actions in order to encourage timely payments• Process payments• Contact clients and discuss their overdue payments• Build relationships report with clients • Update clients on case status • Update account status records• Prepare and present reports on collection activities and progress

Apopka, Florida, United States

Earned management trust by serving as key holder, responsibly opening and closing store.•Open safe for cash handling and setting up register.•Politely assisted customers in person and via telephone.•Greeted customers entering the store to ascertain what each customer needed.•Provided an elevated customer service experience to generate loyal clientele.•Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.•Ensured superior customer experience to addressing customer concerns,demonstrating empathy and resolving problems on the spot.•Accurately documented, researched and resolved customer service issues.•Managed customer calls effectively and efficiently, in a timely manner.•Built long term relationships with customers and advised customers on purchases and promotions.

Education record

Education record