Selene Nelson Email & Phone Number

Bellingham, Wa, Us

Bellingham, Washington, United States

Mount Vernon, Washington, United States

• Establish and nurture cooperative relationships with department leaders, team members, and customers to ensure exceptional customer service.• Employ active listening skills to identify customer needs, resolve disputes, and boost retention rate.• Educate customers regarding product and service choices; upsell and cross-sell products to assist customers in achieving their goals.• Scrutinized and updated Standard Operating Procedures to drive business and secure new clientele.• Coach and mentor employees toward meaningful professional development via relevant interdepartmental and third-party training.• Orchestrate scheduling for multiple complex calendars; utilize robust organizational and logistical skills to leverage personal and professional commitments.

Bellingham, Washington Area

• Tapped to manage new phone system installation, reducing operating costs while increasing communication efficiencies • Direct multi-year communication strategy and partner with senior leadership on content, translating leadership vision into approachable and tactical materials, driving organizational change communication and messages to maximize employee and customer engagement• Orchestrate business development events, representing company at vendor shows and industry events• Oversee multiple complex calendar schedules and bridge professional and personal commitments by applying robust organizational and logistical skills• Safeguard leadership agendas and liaise with internal and external stakeholders by establishing self as point-of-contact for calendar requests

Snoqualmie, Wa

• Promoted twice during tenure through robust workforce planning and scheduling, ensuring appropriate staffing levels• Managed, mentored, and coached team of 200+ employees, improving productivity and engagement while generating a shared sense of purpose • Won “Excellent Guest Service” award twice by modelling best-practices and cultivating a service culture• Orchestrated and facilitated training sessions for large audiences, including front-line staff, resulting in awareness uptake for compliance, regulatory guidelines, and federal and state laws• Addressed resistance to proposed process changes by providing opportunities to express concerns in a safe and appropriate manner, including regular check-ins with team, discussion, and an open-door policy• Collaborated with adjacent peers and teams, spanning Human Resources and Information Technology, communicating operational changes to team members

Theatre Arts, Acting, 4.0

Activities and Societies: STP, Phi Kappa, MOTLEY

Associate Of Arts And Sciences - Aas, 3.97

Activities and Societies: Phi Kappa President of Stage Fright Drama Club