• Meet and greet visitors/ clients including VIPs and direct them to the correct room• Be the first point of contact for visitors and employees alike• Book meeting rooms using CABs, sharing the screen with other 20 people and coordinate the smooth running of room availability• Book technical and audio/visual extras for meetings and ensure that the AV team is aware and ready to set up• Check if rooms are ready and tidy, liaising with catering department and making sure food is delivered to the correct room on time• Take care of any material (from highly confidential to rubbish) left in the room after a meeting and direct them accordingly• Amend meeting times according to client and host’s needs and swap meeting rooms if necessary• Keep record of lost property, deliveries/collection of items and report them to the right person• Manage four busy email inboxes, taking room bookings requests and action them where possible or add the meeting room requests to the waitlist• Train new starters and ensure they are happy and knowledgeable

• Meet and greet clients, contractors and employees• Support building management team with helpdesk, screening calls, building checks• Manage and coordinate visitors flow and direct them to the right direction• Manage building management diaries and Excel reports• Train new starters and reception cover

• Meet and greet clients and employees at all levels, including VIPs• Manage, coordinate and check meeting rooms, calendars and diaries• Manage and coordinate correspondence and helpdesk• Order food and stationery, occasionally binding and other ad-hoc duties

Sealife London Aquarium: Selling tickets and guidebooks, cash handling, give information.

I am working at the Sealife London Aquarium and I am the first person that our guests see.

I answered phone calls, kept database updated, dealt with customers, managed complaints, kept basic accounts, organize everyday meetings.

It was a front office position. I gave information about leisure activity, monuments, art galleries, what to do, what to avoid and all kinds of information a tourist need.