Selene Walters Email and Phone Number

- Drafted Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), Program Playbooks, and Process Outlines to support program efficiency. - Facilitated routine audits and provided corrections to existing documents to ensure alignment with current operational procedures and secured ISO9001 certification.- Manage the organization and storage of all documents using Knowledge Base.- Provided project management support and coordination including pilot planning and brainstorming, meeting facilitation, note taking, key date reminders, workflow guidance, and resource retrieval. - Utilized project management software to ensure end-to-end work documentation. - Drafted and facilitated communication plans to ensure timely status reports throughout the project lifespan.- Updated and maintained detailed records including org charts, team rosters, vendor contacts, and external partner contacts.- Facilitated communication to foster ongoing relationships with clients to ensure a concrete understanding of business goals and objectives across teams with the intent to provide mindful and impactful support.

- Effectively collaborated with regional sales representatives to target high-volume physicians and cardiologists in the medical field promoting Vascepa (icosapent ethyl). Established and maintained critical relationships with physicians and their staff in order to reach quarterly goal attainment- Utilized knowledge of the marketplace and reimbursement landscape to prioritize opportunities through pre-call planning – effectively using CRM system to generate leads.

- Managed large-scale documentation reviews and audits, ensuring policy alignment and accuracy, which improved operational efficiency.- Trained new hires on best practices for document management and compliance, enhancing team productivity and operational effectiveness.

- Established an effective and highly efficient workflow ensuring insurance-based authorizations are obtained for all diagnostic procedures (stress echocardiogram, nuclear test, echocardiogram, TEE, and various hospital procedures).- Strong skills in utilizing written, telephonic and online systems to obtain, verify, document and communicate referral and preauthorization information with the clinic and affiliated hospitals.- Expedited patient referrals to specialty offices, faxed medical records, answered patient and specialty office calls and completed referral requests.

- Built professional logistics which helped in improved the students' performance by 35%.- Assessed, supervised and mentored students' academic progress.- Created, innovated and implemented career-enhancement activities and programs that led to students feeling prepared to enter their desired work field.- Supported and served up for various functional activities conducted by departmental committees.

- Welcomed new patients to the practice, identified and introduced care providers, set expectations for program services.- Coordinated intake of new patient information including obtaining medical records, scheduling visit according to the treatment plan.- Ordered/obtained authorizations for initial and refills of medications/procedures reviewed and completed disability claim forms.- Triaged patients, patient-family education, managed physician schedules, reviewed and scheduled all patient appointments - cut appointment scheduling time by 20%