Selene Mitchell Email & Phone Number

Ypsilanti, Mi, Us

Ann Arbor, Michigan, United States

-Form relationships with customers through consistently stellar customer service.-Manage night operations on assigned accounts from the time the load is awarded until it is delivered.-Facilitate any communication to quickly resolve issues that arise during pickup and during transit. -Negotiate with customers and carriers to secure additional business.

Dearborn, Michigan, United States

-Monitored loads in transit to ensure they were moving and there was no problems.-In the event of any irregularities investigated and ensured problems were resolved and drivers were moving.

-Monitored between 20 to 30 drivers to ensure that lanes were always running smoothly.-Resolved any conflicts that occurred utilizing strong problem-solving skills.-Planed routes to ensure delivery in timely and most efficient manner.-Negotiated route rates with drivers, and additional compensation when necessary.-Ensured that driver route information was entered into Sylectus throughout shift.

Belleville, Mi

-Managed assigned accounts from cradle to grave. -Acted as a go-between for conflict resolution. -Intiated a system to cut down on time when using company intranet to access information

Ypsilanti, Michigan

-Managed money during shifts.-Lead up to 6 team members in various tasks as required.-Resolved customer conflicts in a satisfactory manner.-Trained team members on tasks as necessary.-Ensured all store equipment is running properly. Performed small fixes for breakdowns. If beyond the capabilities of store staff to fix, a repair ticket would be put out.-Assisted in reverse-logistics.-Increased customer satisfaction ratings.-Lowered loss in perishable goods through correct inventory management and rotation.

Dearborn

-Initiated interaction with customers to make sure needs are met or concerns are addressed.-Coordinated the flow of customers through a line to ensure that check out is timely.-Organized and reorganized sections of the store floor as necessary.-Kept track of money and made change as necessary at a self-serve machine between customers.-Developed a dairy spoilage system to reduce shrinkage of milk.

Dearborn

-Monitored stock to maintain high customer satisfaction.-Answered the phone and provided answers to any questions.

Bachelors, Logistics, Materials, And Supply Chain Management, 3.85

Activities and Societies: APICS Student Council Member-Newsletter author and editor for the student chapter of APICS.

Associates, Business Administration And Management, General, 3.55

-Received an associates in business administration and then transferred to Eastern Michigan University on an articulation agreement.