Collaborated with Account Executives to generate revenue by selling mortgage loans to customers. Restructured loan programs that benefited customers and satisfied company objectives. Ensured loans were accurately priced, pre-underwritten and executed in accordance to the correct loan programs and the guidelines established for collaborating with various title companies. Executed with urgency on behalf of the customer to ensure their timelines were met.•Relentlessly worked with Home Funds… Show more Collaborated with Account Executives to generate revenue by selling mortgage loans to customers. Restructured loan programs that benefited customers and satisfied company objectives. Ensured loans were accurately priced, pre-underwritten and executed in accordance to the correct loan programs and the guidelines established for collaborating with various title companies. Executed with urgency on behalf of the customer to ensure their timelines were met.•Relentlessly worked with Home Funds Direct associates to improve and/or refine internal processes that would benefit customers •Increased productivity each month by 33% by elevating and improving the normal loan process•Proactively sought solutions to problems to quickly help customers. Show less

Responsible for funding loans and clearing title issues, Extensive communication with mortgage companies to ensure HUDs were accurate and complete. Worked with mortgage companies with scheduling closings for their customers throughout the USA.

Responsible for training new associates. Specialized in assisting customers with accounts management, i.e. disputes. Reviewed loan documentation to ensure compliance with federal and state lending regulations, bank lending policies and underwriting guidelines.•Assisted other Processors with more complex loans and/or compliance issues •Cleared all exceptions, team building exercises, and individual special projects given by manager •Maintained assigned files in inputting notes in… Show more Responsible for training new associates. Specialized in assisting customers with accounts management, i.e. disputes. Reviewed loan documentation to ensure compliance with federal and state lending regulations, bank lending policies and underwriting guidelines.•Assisted other Processors with more complex loans and/or compliance issues •Cleared all exceptions, team building exercises, and individual special projects given by manager •Maintained assigned files in inputting notes in data base to ensure proper tracking of exceptions •Coordinated and maintained and adequate filing system of daily work Show less

Assessed customer financial portfolio to aligned or create a “best-fit” loan program. Worked with account executives to finalize customer’s loan packages. •Recognized for dedicated customer service, received “letter of appreciation” from customer and was recognized by the company for providing outstanding service•Communicated with the customers and third party vendors to request various documents to review and complete the loan process for closing•Evaluated each customer’s… Show more Assessed customer financial portfolio to aligned or create a “best-fit” loan program. Worked with account executives to finalize customer’s loan packages. •Recognized for dedicated customer service, received “letter of appreciation” from customer and was recognized by the company for providing outstanding service•Communicated with the customers and third party vendors to request various documents to review and complete the loan process for closing•Evaluated each customer’s financial documentation, appraisal and title report for loan qualification Show less

Transitioned Loan Specialists to Builder Operation Specialists. Specialized in working with new construction loans. Ensured each loan was submitted to the underwriter on the correct loan program per the underwriting guidelines. Reviewed construction budgets with the customer.•Trained 50% of the new hires.•Maintained an extensive pipeline and exceed quota by 30%.•Improved internal and external customer satisfaction by 50%.

Responsible for training 20% of loan officers. Reviewed property titles, appraisals, and financial documentation for customers and Mortgage Company. Extensive customer communication to ensure all personal information is accurate and complete to grant loan with a 90% success rate.