Bryan Cassidy Email & Phone Number

Pittsburgh, Pennsylvania, United States

Erie, Pennsylvania, United States

Worked directly with hospital leadership to address escalated incidentsAssessed processes to streamline incident resolution and reduce network vulnerabilityCoordinated inter team efforts when addressing multi tiered incidentsEducated employees in order to raise Cyber Security AwarenessConducted system monitoring and reporting on the status of systems to.

Erie, Pennsylvania, United States

Educated employees on customer service and technical best practicesCreated a collaborative environment to ensure the team’s overall effectiveness.Coached employees on better ways to organize their workflowCounseled Team Leads in overcoming leadership obstaclesSponsored employees in order to give them opportunities to showcase their strengths and.

Erie, Pennsylvania, United States

Created and applied clear expectations and goalsMonitored team performance and reported trackable metricsDiscovered training needs and provided coachingAuthored and distributed articles depicting organizational best practicesTracked and maintained technical assets and projectsProvided tier two support for team members

Erie, Pennsylvania, United States

Worked with the Epic Printing Team to configure and troubleshoot printersUpdated floor plans and tracked technical assetsTrained Desktop Support TechniciansCreated and curated a break/fix knowledge base used team-wide

Erie, Pennsylvania, United States

Erie, Pennsylvania Area

- Provided Support troubleshooting for hardware, software and networking problems- Communicated virtually with the Allegheny Health Network Service Desk to provide support- Monitored and record the status of the hospitals data center

Erie, Pennsylvania, United States

Provided technical support to employees under the Highmark umbrellaAuthored reports to track trends in company-wide incidentsPerformed troubleshooting for hardware, software, and networking problems

Erie, Pennsylvania, United States

Pittsburgh Pennsylvania

- Project Coordinator, composed weekly committee meetings in which students met, became a team, and created events.- Event Planner, created, managed, and ran events which exposed students to to life in Pittsburgh and Pittsburgh's culture.- Board Member, worked closely with 10 other board members to create a coherent line of communication among the.

Pittsburgh, PA

- Identified a direction and intention for developing Lawyers profiles on LinkedIn. - Developed a step by step guide to optimizing LinkedIn profiles. - Promoted brand awareness through SEO and purposeful profile design. - Worked effectively one on one with Lawyers to develop and optimize both the individual's profile and their understanding of LinkedIn.

- Tutored and mentored 9th grade students in school.- Developed, organized, and ran a community service program for Teenagers.- Was involved in many community service events around San Antonio.-Received weekly professional training sessions in categories ranging from business dinner etiquette to proper networking skills. - Completed 2000+ hours of.