-Customer and Channel Partner Management for Commercial, Government Special Missions, Fleets for Asia Pacific and the Western United States.-Managed $500M+ of aircraft from contract signature, through customer delivery and into service. -Served as primary interface between Customers, Sales, Production, Finance, Purchasing, Scheduling, Certification and Regulatory Support departments/agencies to bring contracts to successful conclusion with customer satisfaction. -Maintained and developed relationships with current and future piston aircraft, turbo-prop and jet customers.

-Assisted the worldwide Sales Team and Contract Administration in preparation of proposals, quotes for cost, schedules, and certifications per customer requests.-Created reports and closing documents for aircraft orders.-Supported delivery activities and special customer requests, transported customers, and conducted facility tours.- Demonstrated and inventoried loose equipment with the customer.-Facilitated customer aircraft pickups and departures. -Responded to inquiries and assured customer satisfaction from pre-order acquisition through the aircraft delivery and post delivery process.-Processed final specifications/aircraft orders to Manufacturing via SAP in strict compliance with production schedules to ensure constant product flow.-Managed the entire 350 unsold aircraft inventory and demonstrator units for the Cessna single engines and small jets.- Served as the primary contact for Sales when determining the best unit for the customer.

- Supported international product sourcing, logistics, and manufacturing on a B2B scale. - Supervised material flow, storage and global order fulfillment.-Traveled to China to check on specific sourcing and manufacturing factories.-Gathered, logged and monitored shipping data.-Communicated with suppliers, warehouse personnel and customers regarding outgoing orders.- Provided shipping updates to suppliers, carriers and customers.

-Greeted customers and ascertained customers' wants and needs. -Recommended merchandise to customers based on their needs and preferences.-Maintained knowledge of current sales and promotions, policies regarding payment, and security practices. -Completed all cleaning, stocking, and organizing tasks in assigned sales area. -Trained and served as a peer coach for 12 new sales associates and cashiers.-Operated a register for cash, check and credit card transactions.

-Compiled an online file system for company records.-Completed and mailed bills, contracts, policies, invoices and checks.-Generated invoices upon receipt of billing information and tracked collection progress.-Communicated with customers to identify and resolve outstanding payments.-Politely assisted customers in person and via telephone.