Sayed Hassan Email & Phone Number

London, England, United Kingdom

• Lead operational support for key enterprise accounts, focusing on MENA.• Enhance service delivery through strategic client meetings and resource allocation.• Manage comprehensive onboarding and continuous support for individual candidates and corporate groups.• Lead the execution and management of MENA-focused conferences and enterprise projects.• Maintain high-quality service delivery across MENA accounts, driving customer satisfaction and client relationship management.

Dubai, United Arab Emirates

• Evaluated credit applications and implemented credit lines following detailed analysis.• Managed delinquency reports and receivables, enhancing financial operations.• Created and maintained financial reports and tools to support legal and audit compliance.

Dubai, United Arab Emirates

• Managed high-risk flagged accounts in Mortgages and SME loans.• Applied strategic recovery efforts to mitigate financial risks and improve account status.• Initiated legal actions and monitored auction results to ensure compliance and financial integrity.• Achieved and exceeded recovery targets, enhancing portfolio quality and performance.• Served as a mentor for handling complex collections, sharing expertise with the team.

Dubai, United Arab Emirates

• Set and achieved sales targets through strategic planning and team leadership.• Adapted sales strategies based on market conditions and competitor activities.• Met annual sales targets and significantly enhanced team performance through focused training and development.

Dubai, United Arab Emirates

Roles & Responsibilities:•Providing technical support to Etisalat Prestige customers through phone communication.•Identifying and resolving customer issues efficiently.•Implementing effective troubleshooting techniques to address faults and problems.•Offering technical knowledge and guidance to customers to help resolve their issues.•Arranging for repairs, replacements, and reporting network or service issues when necessary.•Demonstrating high levels of customer service and phone etiquette to match the needs of the Prestige & VIP customer segment.•Monitoring and achieving key performance indicators (KPIs) related to SLA, quality, AHT, knowledge and adherence.•Following up with customers and providing additional troubleshooting steps as instructed by the higher technical team.

Cairo, Egypt

Roles & Responsibilities:• Providing advanced technical support for Sony UK customers through phone and email communications• Resolving technical issues that cannot be solved by the first-line support team• Maintaining high level of customer satisfaction through effective problem-solving and technical expertise• Adhering to quality and performance metricsAccomplishments:• Progressed from a tier 1 phone support agent to a tier II specialist through outstanding performance and technical abilities• Successfully transferred from the phone support team to the email/dealer support team• Demonstrated technical expertise and excellence in customer service, leading to a promotion to tier II specialist.

Cairo, Egypt

Key Responsibilities:•Conducting data analysis to identify customer needs and opportunities•Building strong relationships with customers through effective communication and rapport-buildingDelivering presentations to showcase product benefits and value proposition•Overcoming objections and closing deals to meet sales targets•Mentoring and developing sales representatives to improve their skills and close deals independently•Managing and maintaining the company's social media presence and online advertising campaign, including Bamdac's Forum & Blog and Facebook & Twitter accounts•Ensuring the company's website is optimized for high traffic and consistent with brand image and messaging.

Cairo, Egypt

Roles & Responsibilities:• Responding to customer complaints and addressing escalations• Providing guidance and support to junior advisors• Resolving technical and system-related issues• Maintaining a high level of customer service and satisfaction• Enhancing junior advisor's technical knowledge, system navigation skills, and escalation handling techniques• Meeting monthly performance targets and contributing to team efforts.Accomplishments:• Successfully advanced from a Junior Advisor to a Complaint Handling & Escalation Support Specialist• Achieved monthly performance targets and played a crucial role in information gathering• Demonstrated strong customer service skills and a commitment to resolving customer issues.

Cairo, Egypt

Roles & Responsibilities:• Responding to customer inquiries and needs by building a sales plan around mined data• Demonstrating product knowledge and providing relevant information• Building rapport and establishing trust with the customer• Closing deals through effective communication and sales techniques• Handling customer objections and finding creative solutions to meet their needs• Achieving daily, weekly, and monthly sales targets• Contributed to team sales efforts by participating in mortgage, credit card, and debt collection campaigns.Accomplishments:• Consistently met or exceeded daily, weekly, and monthly individual, team, and account-level targets• Successfully closed deals through effective communication and sales strategies• Demonstrated strong product knowledge and understanding of customer needs.

Cairo, Egypt

Roles & Responsibilities:• Initiating sales for online marketing campaigns, long-distance calling cards, online marketing and mortgage products as a junior sales opener and lead generator.• Building customer rapport and gathering customer data to develop sales plans.• Presenting product and service offerings to potential customers and closing deals.• Generating leads for the sales team through various marketing strategies.Accomplishments:• Achieving daily, weekly, and monthly sales targets.• Demonstrated strong sales skills, resulting in promotion to sales team leader.• Successfully led a team of sales representatives and achieved company-wide goals.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor’S Degree, Computerised Business Administration