Sherri Elliott Email & Phone Number

Reston, Va United States

Intact Technology, Sr. Program Manager January 2023 - Present US Steel, American Red Cross, DHS, IRS Work closely with project sponsor, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new initiatives.  Track & report project resourcing to guarantee projects are fully staffed, delivered on time and within budget (PNL). Build, develop, and maintain positive and meaningful client and consultant relationships and partnerships. Work alongside technical Subject Matter Experts (SMEs) to build a detailed strategic plan to deliver on time the established scope of work and customer requirements. Provide reporting to all stakeholder and internal management on program/project status and mission progress. Track and facilitate forecast risk and determine mitigation strategy of individual projects under the program. Maintain, cultivate and promote organization standards of satisfaction, quality and performance.  Devising new programs that align with the organization’s objectives.  Provide profit and loss reporting of overall projects within the program and over status to the executives. Collaborate with other PMO members to identify risks and opportunities across multiple projects within the department. Lead and evaluated direct people care manager. Implemented network monitoring services tool NewRelic for American Red Cross. Managed implementation of network monitoring services using NewRelic & App Dynamics for new and existing systems in Internal Revenue Service. Implemented SMAX to replace Service Manager as the new service management system for US Steel.

Washington D.C. Metro Area

Dev Technology Group, Integrity One Partners, SAIC - Sr. PM, ISSO Aug 2007 - November 2022Department of Homeland Security  Supported the Chief Information Officer within DHS ICE for 13 years holding a myriad of roles; As PM primary functional roles include SharePoint software development and ServiceNow project manager, System Security Officer, and previously, Configuration/Release Manager and Business Analyst. Managed project teams through the IT development process, managing multiple concurrent projects as scrum master, project manager conducting all ceremonies in the Agile process providing gap analysis and risk mitigation. Led transition and adaptation from Waterfall to SCRUM methodology. Created a new process and system for the intake of all new projects and gathering of requirements for ICE SharePoint Team and DHS ICE OCIO. The service portal was adopted throughout the Office of Chief Information Officer’s organization as a “one stop shop” to more than 28,000 users for the entire spectrum of IT support. Facilitated SCRUM ceremonies. Worked in tandem with Interagency Program Division (IAD) as ISSO providing continuity in a compliant security posture. Identified risks and issues during development and provided mitigation approaches. Helped develop and maintain SharePoint and Office 365 governance specifications. Provided level-of-effort (LOE) and rough order of magnitudes (ROM) estimates to product owners after gathering preliminary requirements. Managed migration planning for move from on premises to the cloud for various CBP systems and components, DHS ICE Migrations of the SharePoint platforms.  Managed resource and budget allocation, profit and loss.  Maintained scheduling, tracking, and control of releases for SharePoint applications within DHS ICE  Managed entire procurement of all third-party tools and vendors.

Washington D.C. Metro Area

• Manage SharePoint software development for the Department of Homeland Security (DHS) Immigration and Customs Enforcement (ICE)• Alternate Information System Security Officer (AISSO) for the SharePoint platform with in DHS ICE, to ensure that the applications are compliant with security regulations• Complete all required documentation and control testing in accordance with the 4300a to keep the system operating in the DHS environment• Track all Information Security Vulnerability Management (ISVM) for SharePoint to determine new patching requirements• Coordinate with the SOC schedule all applicable patching• Facilitate annual Contingency plan testing to demo disaster recovery process• Assist in developing policy and processes requirements • Effectively managed multiple SharePoint projects concurrently using Agile/Waterfall methodologies• Responsible for tracking project resources to safeguard against exceeding project budget• Creation of Level of Efforts (LOE) for all new projects• Provide guidance to the customer on the best approach to obtain the SharePoint application desired• Assisted in the migration of SharePoint 2007 MOSS to SharePoint 2010• Determine any risk and develop mitigation approach for any issues occurring within the development & implementation phase• Ensure Development/SLM (SDLC) compliance is followed according to the ICE standards• Liaison between the government clients with regard to development status • Ensures quality control for SharePoint releases• Coordinate the efforts of peers and the various organizations relative to the SLM/SDLC process, architecture, development, security and testing to ensure that SharePoint remains compliant • Coordination with Subject Matter Experts to ensure that best design is implemented based on the requirements and available technology• Outline strategies and approaches for technical writers in delivering the required SLM documentation for the release of all SharePoint applications

Washington D.C. Metro Area

• Responsible for early release definition and scope negotiation for SharePoint Applications with in DHS ICE• Maintain scheduling, tracking and control of releases for SharePoint Applications with in DHS ICE• Serve as the point of contact throughout the entire System Lifecycle Management (SLM); Document requirements in a standard SLM template for gate reviews• First point of contact with the customer to determine the business needs and if SharePoint will assist with their business practices• Developed SLM work patterns that are specific to the SharePoint platform• Participate in all milestone reviews relative to the release of the various SharePoint sites and applications• Manage the development testers, coordinating and tracking development test efforts so that the SharePoint applications are ready to for SAT testing• Planning and managing all required documentation• Document and record requirements in standard template and submit for development approval• Facilitate all meetings needed to implement and deploy desired systems with SharePoint with all stakeholders

Reston Va

• Coordinated with stakeholders of Restatement Change Management teams to standardize their CM process and procedures to align with Fannie Mae CM policies• Primary Interface between all related technical/ support groups needed for activation of various applications and environments• Verified that all information documented in Remedy ticket has full traceability in Clear case and Clear quest• Determined and document various methods to ensure that the stakeholders will have full traceability to all applications that are migrated during Restatement• Set up Active Directories for all End user computing systems (EUC) needing to be migrated• Check in the Active Directories in repository which is maintained in Clear Case Maintain version control for End user computing systems (EUC) and Enterprise System and Operations (ESO) migrated via Clear Case and Clear Quest• Perform deployments via automated CM tool and manual migrations for End using computing systems (EUC).• Performed weekly and monthly audits of all End user computing systems migrated (EUC) and Enterprise System and Operations (ESO)• Management of authorized users - ensure that the set of authorized users for any applications being managed is audited regularlyManaged the weekend support calendar to ensure that appropriate coverage is in place for off hour support• Presented evidence of application/access controls in response to requests from internal audit teams and SOX compliance• First level escalation point for all non-standard and or non-compliant requests made• Developed and updated documentation for team migration process and plans i.e. Configuration Management Plan, Service Level Agreement (SLA), Primary Guidelines and other team role guidelines

• Northern Virginia Community College (NVCC), Program Manager and Contracts Administer-Alexandria, VA-2004-2006 • Qwest-Network Engineer III/Project Manager II, Arlington, VA-1999- 2004 • CABLE & WIRELESS, INC.​ Private Line Provisioning Engineer, McLean, VA-1997- 1999

Mclean Va

Completed on schedule activation and cut over of various Frame/ATM, IP, Voice and various other MCI products and services to ensure customer services met the project plan• Primary Interface between customer, technical personnel, vendor, field operations and all support groups needed for activation and cut over• Tracked all status of performance and schedule and reported information to stakeholders• Aligning in accordance with the specifications of all stakeholders ensured cost, performance and scheduling• Worked with Implementation and the NOC to configure and test circuits for activation to mitigate issues during activation