Selika Matthews Email & Phone Number

• Provides guidance to physician office staff and patients on how to complete & submit all necessary program eligibility applications. Provide exceptional customer service to internal and external customers; resolves any customer requests in a timely and accurate manner; escalates complaints accordingly. • Coordinates access to therapies, conducts appropriate follow up and facilitates access to appropriate support services. • Train employees on policies & procedures that align with the company's standards • Maintain frequent phone contact with patients, provider representatives, third party customer service representatives and pharmacy staff. • Conduct call monitoring sessions to make sure that the reps are providing & obtaining the correct benefits for the medications. Provide coaching and feedback to motivate and encourage the team. • Work on problems of moderate scope where analysis of data requires a review of a variety of factors. Exercise judgment within defined standard operating procedures to determine appropriate action.

Matthews, North Carolina, United States

Provided training and coaching to associates on company processes & procedures. • Follow-up on any member services matters and ensuring complaints were resolved in a timely manner. • Recruiting, hiring, scheduling, promoting, coaching, and evaluating associate’s performance. • Supervises the AM e-commerce programs by coordinating the logistics of 200+ orders/ day. • Promoting the company’s products & services by hanging signs, applying product markdowns through the store, putting together promotional events offsite locations. •Providing guidance and support to members regarding member self-service technology like self-checkout & the mobile checkout app.• Assisting members with payments according to company policies and procedures for different membership and payment types

Monroe, North Carolina, United States

• Handling large amounts of cash • Assist with floor-sets, window changes, visual presentations, and signage placement • Opening and closing routines including execution of bank deposits, receipts of shipment, and interpreting/ disseminating company directive when assigned as manager on duty • Responsible for communicating any issues during opening/closing shifts to the store manager • Processing Shipment upon arrival

Charlotte, North Carolina, United States

• Processed commercial/government Medicare & Medicaid claims for alongside processingdenials/approval of claims through reimbursement system to make sure claims were paid through their insurance as well as compiled collection notices to be sent out. • Regional reimbursement resource for healthcare providers, payers and sales force • Conduct new hire interviews • Mentor and train reimbursement counselors during annual re-verification process • Assist patients with scheduling appointments for various office procedures & provide appointment reminders. • Identify and recommend program deficiencies to achieve high quality output of client experience • Administered Quality Assurance (QA) on calls to make sure proper information was being displayed & documented properly during the call

Bachelor Of Arts (Ba), Human Resources Management And Services

Associate Of Arts - Aa, Hospitality, Travel & Tourism/Hotel Management

Notary