Customer Service Representative
Current•Worked closely with the sales team to properly manage the sales process.•Stayed in constant communication with the warehouse for the correct delivery of the shipment.•Recorded and updated customer data in SAP/CRM.•Handled the problems that arise during the transport phases by communicating with the customer side and the sales team.•Followed up of customers’ payments and guarantee limits through organizing internal meetings.•Planned stocks according to order density.•Improved the OTC process by analyzing the shipment problems experienced.•Negotiated with the global finance credit team to have the orders released.•Followed up internal audit with global finance team.•Managed the invoicing process after the shipment was completed.•Ensured all orders are prepared and sent to the warehouse for shipment planning.
