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Selina D. Email & Phone Number
Customer Support Analyst II
at
Panopto
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
Customer Support Analyst II
Location
Aliquippa, Pennsylvania, United States
Company size
Who is Selina D.? Overview
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Quick answer
Selina D. is listed as Customer Support Analyst II at Panopto, a with 169 employees, based in Aliquippa, Pennsylvania, United States. AeroLeads shows a matched LinkedIn profile for Selina D..
Selina D. previously worked as Customer Support Analyst at Panopto and Technical Support Representative at Factual Data. Selina D. holds Bachelor'S Degree, Political Science And Government from California University Of Pennsylvania.
Company email context
Email format at Panopto
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Panopto
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Profile bio
About Selina D.
With nearly two years of experience as an Application Engineer at Panopto in Pittsburgh, Pennsylvania, I specialize in prioritizing, managing, and testing user scenarios for incoming technical support issues. My role involves describing, reproducing, and troubleshooting software issues and user experience concerns. Additionally, I excel in searching the existing knowledge base and following established processes to troubleshoot methods, including implementation of documented fixes on behalf of clients. My responsibilities also include interacting with backend servers and the cloud to verify and query data for cases.My skill set encompasses Software as a Service (SaaS), application support, written communication, product support, interpersonal skills, and creative problem-solving. I am well-versed in tools and technologies such as Salesforce.com, Tfs, Jira, learning management systems (LMS), Amazon S3, and Zoom.In my previous position as a Technical Support Representative at Factual Data, I further honed my critical thinking and problem-solving abilities. I handled calls and emails to assist customers with technical issues, conducting virtual meetings with key clients to troubleshoot and resolve technical issues promptly. I served as an on-call resource for after-hours issues and conducted thorough testing after software updates to confirm all functionality of our products. My proficiency extends to a range of tools, including Cisco Systems Products, Postman API, Jira, Salesforce Lightning, Splunk, iMacros, Putty, and ServiceNow.I am passionate about leveraging my technical expertise, collaborative problem-solving skills, and commitment to customer satisfaction to contribute to innovative projects and drive success in dynamic environments. I am open to networking and exploring new opportunities in the tech industry. Let's connect!
Current workplace
Selina D.'s current company
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Panopto
12 roles
Selina D. work experience
A career timeline built from the work history available for this profile.
Customer Support Analyst
Prioritizing, managing, and testing user scenarios for incoming technical support issues. Describing, reproducing, and troubleshooting software issues and user experience concerns. Media file repairs and other documented fixes on behalf of clients. Searching the existing knowledge base and following the established processes to troubleshoot methods. Alternatively, identifying the correct SME for the issue and gathering information required to escalate support cases to the coinciding senior engineers and development. Interacting with backend server and cloud to verify and query data for cases.**role was retitled from Application Engineer
Technical Support Representative
Handled calls/ emails to assist customers with technical issues using critical thinking and problem solving. Virtually meet with key clients through WebEx or email to troubleshoot and resolve technical issues in a timely manner. Actively serving as an on call resource for after hours issues as well as testing after releases of software updates to confirm all functionality of our products.
Nov 2020 - Feb 2022
Customer Support Representative
Handled calls/ emails to assist customers with issues with a one call resolution. Tracked the calls and reviewed credit files.
Jun 2020 - Nov 2020
Administrative Assistant
Printed and filed important documents. Created and maintained the daily schedule of the CEO. Managed phone calls and emails.
Jan 2020 - Mar 2020
Program Instructor
Feb 2019 - Jul 2019
Cook
Lilja'S Premier Pizza
May 2018 - Feb 2019
Cook
Campy'S Pizza
Jan 2018 - May 2018
Phone Banking Coordinator
Matt Shorraw For Monessen
Apr 2017 - Nov 2017
Intern
May 2017 - Aug 2017
Camp Counselor
Pine Springs Camp
Jun 2016 - Aug 2016
Timothy Team
Pine Springs Camp
Prepare food, clean kitchen facility and bathrooms around camp
Jul 2014 - Aug 2015
Team & coworkers
Colleagues at Panopto
Other employees you can reach at panopto.com. View company contacts for 169 employees →
ET
Emma Tobias
Colleague at PanoptoUnited States
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TB
Timothy Brotherton
Colleague at PanoptoGreater Sydney Area, Australia
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VN
Valen Ng
Colleague at PanoptoHong Kong Sar, United States
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RC
Rajdeep Chokar
Colleague at PanoptoSeattle, Washington, United States
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SP
Sara Pokrajac
Colleague at PanoptoBelgrade, Serbia
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MB
Mihajlo Babić
Colleague at PanoptoJagodina, Centralna Srbija, Serbia
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BS
Bryan Scagline
Colleague at PanoptoElizabeth, Pennsylvania, United States
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JL
Justin Lubbert
Colleague at PanoptoGreater Pittsburgh Region, United States
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CM
Celine Melayr
Colleague at PanoptoGreater Marseille Metropolitan Area, France
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TB
Tina Bennett
Colleague at PanoptoPflugerville, Texas, United States
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Emma Tobias
Colleague at PanoptoUnited States
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TB
Timothy Brotherton
Colleague at PanoptoGreater Sydney Area, Australia
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VN
Valen Ng
Colleague at PanoptoHong Kong Sar, United States
View →
RC
Rajdeep Chokar
Colleague at PanoptoSeattle, Washington, United States
View →
SP
Sara Pokrajac
Colleague at PanoptoBelgrade, Serbia
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MB
Mihajlo Babić
Colleague at PanoptoJagodina, Centralna Srbija, Serbia
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BS
Bryan Scagline
Colleague at PanoptoElizabeth, Pennsylvania, United States
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JL
Justin Lubbert
Colleague at PanoptoGreater Pittsburgh Region, United States
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CM
Celine Melayr
Colleague at PanoptoGreater Marseille Metropolitan Area, France
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TB
Tina Bennett
Colleague at PanoptoPflugerville, Texas, United States
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2 education records
Selina D. education
Bachelor'S Degree, Political Science And Government
Education record
Hempfield Area High School
FAQ
Frequently asked questions about Selina D.
Quick answers generated from the profile data available on this page.
What company does Selina D. work for?
Selina D. works for Panopto.
What is Selina D.'s role at Panopto?
Selina D. is listed as Customer Support Analyst II at Panopto.
Where is Selina D. based?
Selina D. is based in Aliquippa, Pennsylvania, United States while working with Panopto.
What companies has Selina D. worked for?
Selina D. has worked for Panopto, Factual Data, Haddad'S Truck Rental (Haddad'S Inc.), Close Up Foundation, and Lilja'S Premier Pizza.
Who are Selina D.'s colleagues at Panopto?
Selina D.'s colleagues at Panopto include Emma Tobias, Timothy Brotherton, Valen Ng, Rajdeep Chokar, and Sara Pokrajac.
How can I contact Selina D.?
You can use AeroLeads to view verified contact signals for Selina D. at Panopto, including work email, phone, and LinkedIn data when available.
What schools did Selina D. attend?
Selina D. holds Bachelor'S Degree, Political Science And Government from California University Of Pennsylvania.
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