Selina E. Email & Phone Number

River Grove, Illinois, United States

- Promoted within 1 month to Lead role- Active member of the Employee Engagement Committee- Utilize company work order management system to effectively schedule service technicians and ensure customer commitments are made- Develop professional customer relationships by providing daily updates on open work orders via customer portal, email and/or verbally- Consistently at 85%+ FTF (first time fix) and lowest ATT (average travel time), with solid profitability- Worked with management to create training manual for current employees- Submit finalized work orders to the billing department to be invoiced

Oak Brook, Illinois, United States

- Engage and connect to provide exceptional customer service and elevate overall store experience- Assess individual guest needs to provide specific purchase/return solutions- Facilitate training of new hires- Collaborate with leadership to problem solve BOH operational issues, including product display/storage and best practices- Execute market-relevant omnichannel programs, including buy online/pickup in store and ship from store options

Villa Park, Illinois, United States

- Administer written and driving evaluations, following MSF and IDOT guidelines, while properly completing course documents- Cultivate a safe learning environment for rider education students- Thorough knowledge of various teaching methods, techniques and learning styles with a remarkable ability to communicate with all students- Sound knowledge of Program policies, procedures and operations

Geneva, Illinois

- Member of Safety Committee» Provided support to upper management, reporting to Head of Operations and Senior HR Partner» Planned employee activities and maintained organizational chart and directory» Administered checklists for on-boarding, off-boarding and employee transfers» Calculated headcount and salary figures and created bonus calculation file for management team» Assisted with interviews, new employee orientations and insurance enrollment» Created job requisitions and reconciled weekly recruiting report

Lombard, Illinois

- Member of Safety Committee» Uploaded 500 expense reports and purchase orders monthly and completed month-end closings» Worked extensively with external auditors, providing in-depth assistance with inspection of financial records» Audited Payroll and Revenue Reports against Sarbanes-Oxley standards quarterly

Master Of Business Administration (M.B.A.), Human Resources

Dean's List Entrepreneur Certificate

Bachelor Of Science (B.S.), Aviation Administration

Dean's List Minors in Business Administration & Psychology