Selina Leon Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

- Pre-opening expert- Provide leadership and direction to the rooms division team, including department heads and staff, to achieve high levels of guest satisfaction, operational efficiency, and financial performance.- Develop and implement strategic plans, policies, and procedures to optimize room revenue, occupancy rates, and guest satisfaction scores, aligning with the hotel's overall objectives and brand standards.- Monitor room rates, inventory, and demand trends to maximize revenue through effective pricing strategies, upselling initiatives, and yield management techniques.- Ensure the delivery of exceptional guest experiences by maintaining high standards of cleanliness, comfort, and service quality throughout all guest rooms and public areas.- Oversee the training and development programs for rooms division staff, fostering a culture of continuous learning, professionalism, and teamwork to enhance guest satisfaction and employee engagement.- Implement rigorous quality control measures to maintain cleanliness, maintenance standards, and operational efficiency in guest rooms, ensuring compliance with brand standards and regulatory requirements.- Develop and manage departmental budgets, forecasts, and financial reports, analyzing variances and implementing cost-control measures to achieve profitability targets.- Collaborate with other department heads, including sales, marketing, food and beverage, and finance, to coordinate operations, drive revenue opportunities, and enhance overall guest satisfaction.- Act as a point of contact for guest feedback, concerns, and special requests, resolving issues promptly and effectively to exceed guest expectations and foster loyalty.-Ensure compliance with safety and security procedures, maintaining a safe environment for guests and staff.-Evaluate performance, guest feedback, and industry trends to identify improvement opportunities and implement initiatives enhancing guest experience and operational efficiency.

Toronto, Ontario, Canada

Toronto, Ontario, Canada

- Team management- Monitoring trends in reservations and Guest concerns- Evaluating the performance of Front desk team members- Managing Front desk operation- Managing Night audit operation- Handling OTA websites for reservations, guest interaction and data discrepancy- Managing guest interaction on Medallia feedback portal- Handling Housekeeping operation during pandemic- Ordering and maintaining guest supplies and guest amenities- Helped Increased the ADR with upselling techniques.- Overseeing staff levels scheduling and hiring - Covering Concierge operation- Training the Team for PMS and daily operation procedures- Supported the operation team to reach a never before achieved position on Trip advisor, ranked #2 out of 140 Hotels In Toronto

Toronto, Ontario, Canada

Markham, Ontario, Canada

- Covered operations of Food & Beverage, Accounting and other ancillary department of the Hotel.- Lead the operations of housekeeping in the absence of department head- Kept the RevPAR Index of the property to 119.81- Making daily schedule and tasks delegation.- Conducted performance appraisal of team member for the year 2019- Delivered associate engagement score of 95% and a leadership excellence score of 100%

Ontario, Canada

Toronto, Ontario, Canada

Markham, Ontario, Canada

Mumbai, Maharashtra, India

Post Graduate Certificate, Global Hospitality Business Developement

Post Graduate In Hotel Resort And Restaurant Management, Hospitality Administration/Management

Bachelor Of Science In Hospitality Studies, Arts, A

Education record