Selina Edwards Email & Phone Number

Charlotte Metro

Charlotte, Nc, Us

• Lead design and development of comprehensive instructional materials for various training programs across global sites.• Manage end-to-end project lifecycle, ensuring timely delivery and adherence to quality standards.• Collaborate with subject matter experts to identify learning needs and develop customized solutions.• Utilize ADDIE model and other instructional design frameworks to create engaging e-learning modules, instructor-led training, and blended learning solutions.• Mentor and guide junior instructional designers, fostering a collaborative and innovative team environment.• Conduct needs assessments and analyze training effectiveness to continuously improve learning solutions• Implemented feedback from learners and stakeholders to enhance instructional content and delivery methods.

Charlotte, Nc, Us

• Created impactful global learning and development programs to include workshops and onboarding• Observed and enhanced instructor performance.• Partnered with stakeholders to design sustainable training solutions• Designed and developed instructional materials, including e-learning courses, job aids, and training manuals• Administered Cornerstone LMS in support of content delivery and tracking• Managed training vendor relationships

Develop and design training solutions using Adobe Captivate 9, Articulate 360 Storyline & Rise, and Camtasia.

Reading, Massachusetts, Us

• Collaborate with Project Teams to transform existing design documents into training and communication materials.• Develop effective training materials (reference manuals, WBT) and awareness communications utilizing established methodologies. (Storyline 2, PowerPoint, Word)• Utilize approved tools, methods, processes, and technologies to complete project deliverables.• Complete assigned deliverables on time with a high-level of quality.• Communicate progress and concerns to Management Lead in a timely manner.• Contribute to development and maintenance of project work plans.• Facilitate meetings with the Project Teams to review training and communication materials.

New York, Ny, Us

Enhance the customer’s experience and improve organization and individual results through training, performance support activities, and proven learning methodologies to ensure the transfer of knowledge, skills, and abilities on the job in support of call centers and other business areas.• Manage multiple projects/initiatives simultaneously from inception to post-implementation. • Design and develop training based on Instructional Systems Design. • Partner with various business units as a performance consultant. • Developed and managed intern program effectively as a result of employee attrition. • Design and develop eLearning modules using Captivate.• Facilitate ILT and virtual training using WebEx.• Provide support in other areas of the business : Co-membership leader of women's employee resource group; Project Assistant and two-time winner of corporate challenge projects.

New York, Ny, Us

Lead new product training initiative• Managed projects and other trainers in the development and delivery of the project.• Designed, developed, and delivered training curriculum for the operation center.• Collaborated with project sponsors, managers, and IT to effectively design and implement training programs.

Stamford, Ct, Us

Designed and developed detailed business, operational, and technical moderate to high complexity process documentation. Planned and coordinated training projects and resources and managed LMS • Worked with business owners to document process flows, methods of procedures, diagrams, and training materials using MS-Visio, MS-Word, Snag-it.• Collaborated with developers to gather and document project specifications. Managed documents in MyCollab document repository. • Coordinated and organized project meetings with participants for internal and national training courses at offsite locations.• Worked with HR Generalist to manage and oversee training requirements for Technical Support organization to include assessing needs; maintaining vendor relationships and pricing negotiations; presenting results to executive management, scheduling classes, rooms, vendors, participants, loading course, and post work. Managed SumTotal Systems LMS. Tracked progress and provided metrics using MS-Excel and in-house project database. • Operated as Lead Trainer for several training projects. Managed projects and trainers for effective and timely delivery.

Stamford, Ct, Us

Provided instructional design and training in support of the Global Network Operation Centers (GNOC) Regions, Divisions, and Technical Support groups.• Successfully managed multiple training projects simultaneously resulting in timely delivery of programs and services.• Designed and developed eLearning and job aids to over 1500 technicians and engineers using Captivate resulting in increased productivity.• Developed new hire curriculum, certification courses, surveys, and evaluations using ADDIE methodology.• Developed and implemented departmental processes and procedures.• Facilitated project kick-off meetings; follow-up/follow-through; communicated status to stakeholders.• Delivered and developed classroom and webinar training using MS-Word, MS-PowerPoint, and Adobe Connect.

Vienna, Virginia, Us

Provided training design, development and delivery support to the U.S. Department of Housing and Urban Development’s (HUD) Community Planning and Development (CPD) Systems contract.• Responsible for all aspects of managing and planning training assignments for internal systems of HUD CPD nationwide.• Interfaced closely with CPD staff to ensure all objectives were fully met. • Organized and conducted training sessions for over 200 grantees, business partners and HUD staff nationwide. This resulted in delivering successful training courses and improved partnership with grantees and HUD.• Design and develop IDIS training manuals, job-assisted aids, and storyboards using MS- PowerPoint, MS-Word,and eLearning modules using Camtasia Studios. This resulted in effective knowledge transfer and continued learning.

Silver Spring, Md, Us

Provided departmental training; special projects; research; and administration.• Coordinated and planned special projects resulting in accurate and timely completion.• Created training and documentation for in-house applications resulting in meeting business objectives.• Implemented and managed project development database using Access resulting in a unified methodology.

Provided project management; training and development; technical assistance to clients.Consulted small businesses on start-up training departmentsTrained small businesses on MS-Word, MS-Excel, MS-Outlook, and WordPerfect using the ISD model resulting in meeting a variety of training needs.Coordinated special projects resulting in accurate and timely completion.Designed desktop publishing publications for small to medium size businesses resulting in a professional appearance.

Hanover, Maryland, Us

Trained customers and trainers on fiber optical switch and software; course development.• Delivered weekly classroom training courses on CoreDirector switch and EMS to assure customer’s ability to successfully perform their daily job requirements resulting in increased productivity and efficiency.• Used ISD to develop presentations, student and facilitator guide as a reference resource resulting in continued learning outside of the classroom.• Conceptualized the first on-line training overview course, which resulted in saving $10,000 in training resources and over 500 hours of labor.• Assisted Training Manager with coordinating offsite training courses and meeting with clients.

Managed daily operations of a non-profit organization. • Managed a staff of 20 to include the areas of financing, youth education, security, administration, hospitality, special events, and building maintenance resulting in productivity and increased revenue. • Handled personnel issues to include hiring and mediation resulting in maintaining a cohesive environment. • Assisted the President in decision-making resulting in improved business solutions.

Implemented network and telecommunication solutions to customers in a timely and efficient manner.• Managed over 50 high-profile national accounts assuring customer satisfaction resulting in continued business.• Executed timelines among Sales, Engineers, LECs and customers assuring that service level agreements were being met resulting in maintaining profitable customer relationships.• Implemented and provisioned ATM, Frame Relay, Long Haul, Integrated and DSL services achieving timely resulting in company saving of over $1000 in fees.• Nominated by manager and peers for “President’s Award” for effective and timely project completion and exceeding client expectation.• Trained Implementation Managers and Provisioners on various telecom subjects and operational processes.

Diploma, Project Management

Certified Technical Trainer, Trainer/Instructional Design

Computer Science

Computer Programming

General Studies