Selin Ay Erdoğan Email & Phone Number

Istanbul, Turkey

PROJECTSTelecom Project B2B (Canadian Telecom Company)

Istanbul, Turkey

• Collecting, analyzing and documenting requirements of business partners• Planing and coordinating the change and development requests• Transferring business operations to software developers• Making functional test• Giving training to the customers for using CRM• Analyzing feedbacks from customers after they start to use CRM• Managing change request processPROJECTSTelecom ProjectThis project, implemented for global telecom company in Turkey, enables Sales Representative to save their customer visit information and then send e-mail to the related customers with a hyperlink that refers to a questionnaire. After completing the questionnaire by the customer, the results integrates to CRM.Responsibilities• Preparing project documentation• Working with the software team to keep track of software processes• Making functional test• Ensuring the integration of demanded reports into CRM by using CRM developer toolHealthcare ProjectThis project, implemented for global pharma company in Turkey, is used by the physicians in the hospital to manage patient information and to facilitate the planning of the hospital appointments.Responsibilities• Organizing meetings and analyzing of the project with pilot hospital and doctors• Working with the software team to keep track of software processes• Distribution of work to be done to the responsible persons• Monitoring and managing business processes• Giving training to the doctors for using Retina-Net softwarePMI TURKEY | PM Summit Istanbul 2017The purpose of the project is to publish the application for iOS and Android and to manage the interface of this application by CRMResponsibilities• Analyzing needs by organizing meetings with PMI Turkey• Extracting the work to be done with the needs and transferring it to the software team• Making functional test• Giving training to PM summit volunteers for using CRM• Supporting PM summit volunteers by being active in the event of PM Summit Istanbul 2017

Istanbul, Turkey

• Implementing CRM with using the CRM developer tools• Giving support to customers• Making functional test• Preparing user manualPROJECTSPatient Follow-up ProjectEstablishment of a mobile application for products used for growth hormone and diabetes treatment, which allows pen trainers to enter patient trainings, side effects, and product complaintsResponsibilities• Organizing meetings with customer to make needs analysis• Managing analyst team by distributing customization work• Transferring the work to be done to the software developers• Making functional test• Giving training to the users• Managing technical support• Preparing user manual

Istanbul, Turkey

Master’S Degree, Management Information Systems

Bachelor’S Degree, Mathematics

Education record