Director Business Strategy
CurrentExecute strategic projects and drive release of new products, leading teams of up to 8
Sep 2018 - Present
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Selin C. Email & Phone Number
Digital Transformation| Product Management | Agile | Strategic Planning | Business Strategy
at
American Express
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Digital Transformation| Product Management | Agile | Strategic Planning | Business Strategy
Location
Fort Lauderdale, Florida, United States
Company size
Who is Selin C.? Overview
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Quick answer
Selin C. is listed as Digital Transformation| Product Management | Agile | Strategic Planning | Business Strategy at American Express, a with 69113 employees, based in Fort Lauderdale, Florida, United States. AeroLeads shows a matched LinkedIn profile for Selin C..
Selin C. previously worked as Director Business Strategy at American Express and Director of Digital Strategy at American Express. Selin C. holds Strategic Management, Business, Management, Marketing, And Related Support Services from Harvard Extension School.
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American Express
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Profile bio
About Selin C.
Technology innovation thought leader offering strategic product management experience leading customer experience transformation initiatives. Known for ability to create a vision and challenge status quo across the enterprise to bring industry-transformative ideas to life with a relentless growth mindset and a passion for customer focused decision making. Harnesses diverse, cross functional team opinions, leading successful business growth by prioritizing measurable and customer-centric outcomes/ KPIs.
Current workplace
Selin C.'s current company
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American Express
5 roles
Selin C. work experience
A career timeline built from the work history available for this profile.
Director Of Digital Strategy
Innovated first to market business transformation, creating a roadmap to increase digital adoption via user experience, discoverability enhancements, and omni channel customer experience initiatives.Facilitated 98% adoption of merchant-facing technology to submit new customer authorizations without disruption to customers, partnering with large merchants including PayPal, Uber, Square, and Apple.Launched enhancements to payment push notifications on mobile app, reducing customer… Show more Innovated first to market business transformation, creating a roadmap to increase digital adoption via user experience, discoverability enhancements, and omni channel customer experience initiatives.Facilitated 98% adoption of merchant-facing technology to submit new customer authorizations without disruption to customers, partnering with large merchants including PayPal, Uber, Square, and Apple.Launched enhancements to payment push notifications on mobile app, reducing customer confusion and lowering customer interactions within the call center.Championed market-leading digital receipt concept, reducing related dispute category 35% in the first 6 months of launch partnership between Amex and Apple via direct API connection. Led project management efforts enabling user shift from web to mobile, testing first dispute journey on Amex UK mobile app and managing data reporting related usage, total cost, and benefits. Show less
Aug 2016 - Sep 2018
Manager - Customer Experience & Process Engineering
Surpassed annual operational effectiveness goals, leading 4-member data analysts to promote cost efficiency and being recognized as business unit top performer amongst 200+ colleagues.
Sep 2013 - Aug 2016
Industrial Engineer
Harnessed natural leadership strength coupled with technical acumen to become a strategy influencer, reducing operational costs for dispute handling operations through data analysis-focused product strategy. Partnered with business development leaders, product development, operations, and training groups to increase automation rates by 130 basis points. Delivered $3M in operational cost savings by implementing business solution strategies to reduce cost and time waste, ultimately… Show more Harnessed natural leadership strength coupled with technical acumen to become a strategy influencer, reducing operational costs for dispute handling operations through data analysis-focused product strategy. Partnered with business development leaders, product development, operations, and training groups to increase automation rates by 130 basis points. Delivered $3M in operational cost savings by implementing business solution strategies to reduce cost and time waste, ultimately leading to revenue growth. Show less
Jun 2011 - Sep 2013
Service Fulfillment Agent
Connected customers who purchased an appliance with local approved vendors to schedule installation service.
Jul 2010 - May 2011
Team & coworkers
Colleagues at American Express
Other employees you can reach at americanexpress.com. View company contacts for 69113 employees →
IA
Irshan Ahuja
Colleague at American ExpressWest Delhi, Delhi, India
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SC
Sandeep Chandrashekar
Colleague at American ExpressGreater Phoenix Area, United States
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AS
Ayeesha Siddiqua
Colleague at American ExpressBengaluru, Karnataka, India
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LH
Lucas Hassan
Colleague at American ExpressLouisville, Kentucky, United States
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AB
Ana Beatriz Batista Ferreira Da Silva
Colleague at American ExpressMinas Gerais, Brazil
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MG
Mohit Gurung
Colleague at American ExpressDehradun, Uttarakhand, India
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JG
James Godspower
Colleague at American ExpressAbuja, Federal Capital Territory, Nigeria
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US
Unnikrishnan S
Colleague at American ExpressPhoenix, Arizona, United States
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SG
Sreeju Gopalakrishnan
Colleague at American ExpressSan Ramon, California, United States
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KM
Kashish Mehta
Colleague at American ExpressFaridabad, Haryana, India
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Irshan Ahuja
Colleague at American ExpressWest Delhi, Delhi, India
View →
SC
Sandeep Chandrashekar
Colleague at American ExpressGreater Phoenix Area, United States
View →
AS
Ayeesha Siddiqua
Colleague at American ExpressBengaluru, Karnataka, India
View →
LH
Lucas Hassan
Colleague at American ExpressLouisville, Kentucky, United States
View →
AB
Ana Beatriz Batista Ferreira Da Silva
Colleague at American ExpressMinas Gerais, Brazil
View →
MG
Mohit Gurung
Colleague at American ExpressDehradun, Uttarakhand, India
View →
JG
James Godspower
Colleague at American ExpressAbuja, Federal Capital Territory, Nigeria
View →
US
Unnikrishnan S
Colleague at American ExpressPhoenix, Arizona, United States
View →
SG
Sreeju Gopalakrishnan
Colleague at American ExpressSan Ramon, California, United States
View →
KM
Kashish Mehta
Colleague at American ExpressFaridabad, Haryana, India
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3 education records
Selin C. education
Strategic Management, Business, Management, Marketing, And Related Support Services
Masters, Industrial Engineer
Bachelors Degree, Industrial Engineering
FAQ
Frequently asked questions about Selin C.
Quick answers generated from the profile data available on this page.
What company does Selin C. work for?
Selin C. works for American Express.
What is Selin C.'s role at American Express?
Selin C. is listed as Digital Transformation| Product Management | Agile | Strategic Planning | Business Strategy at American Express.
Where is Selin C. based?
Selin C. is based in Fort Lauderdale, Florida, United States while working with American Express.
What companies has Selin C. worked for?
Selin C. has worked for American Express and Sears.
Who are Selin C.'s colleagues at American Express?
Selin C.'s colleagues at American Express include Irshan Ahuja, Sandeep Chandrashekar, Ayeesha Siddiqua, Lucas Hassan, and Ana Beatriz Batista Ferreira Da Silva.
How can I contact Selin C.?
You can use AeroLeads to view verified contact signals for Selin C. at American Express, including work email, phone, and LinkedIn data when available.
What schools did Selin C. attend?
Selin C. holds Strategic Management, Business, Management, Marketing, And Related Support Services from Harvard Extension School.
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