Selin Sujoy, Csm® Email & Phone Number

United Arab Emirates

United Arab Emirates

• Worked with the higher management to prioritize the digital transformation and processimprovement needs of the sales and sales operations functions• Analyzed the business, its people, processes and technologies to understand the current state - identify issues, risks andbenefits associated with the existing solutions• Researched for enhanced solutions and aligned with stakeholders for ZOHO CRM solution• Consolidated all relevant information on products and customers to be uploaded to ZOHO CRM• Oversaw implementation of Zoho CRM solution improving upon existing business processes - eliminating inefficiencies ofmanual interventions, error proofing through validated system processes and cutting down execution time across the salespipeline activities• Delivered SOP documentation, targeted reports by audience, training documentation, training and followed with support fora successful adoption of the new tool and processes• Acted as liaison to drive engagement with a wide range of publishers namely Britannica, Thomson Reuters, LexisNexis,SurveyMonkey et al based across Asia, Europe and North America to manage the product portfolio needs of the salesorganization. Engagement topics involved product feature, technology delivery platform, pricing and other contractual deeds• Owned the reporting of key metrics on sales to management and publishers on a monthly, quarterly and yearly frequency• Facilitated with KPI analytics and dashboarding for annual targets set up and quarterly sales reviews• Led the weekly rhythm call to monitor sales activities and progress of projects as a project management measure• Managed all the sales support activities for customers across schools, universities, corporates and government ministries

Dubai

• Planning and managing data migration project along with stakeholders • Work with Subject Matter Experts to identify data migration requirements • Define processes and standards for effectively carrying out data migration activities • Perform data cleansing, classification and analysis on source system data • Perform data migration audit, reconciliation and exception reporting • Prepare MIS reports for optimal allocation of defaulter accounts to recovery collectors based on prescribed parameters • Coordination, credential verification and risk assessment for short proposal card loans

Mumbai Area, India

• Worked on Database Management Systems and Storage projects in a broad spectrum of roles - design, coding, testing, deployment, maintenance, analysis and reporting • Handled projects for IGATE’s top clients - General Electric (tester), MetLife (developer) and Hewlett-Packard (Quality Analyst) • Planned and evaluated project schedule, reporting out risks and to ensure that all project milestones are accomplished within the prescribed time frame and funding parameters • Actively collaborated with onsite team and client on regular basis to discuss the project status and resolve any roadblocks • Led Quality Assurance phase activities, tracking and reporting defects • Facilitated project deployment with user training and system readiness checks prior to release. Followed up by monitoring adherence to standards by users • Researched on root cause of operational, systematic problems and user queries to resolve either through user training or system fixes • Received multiple awards for exceptional performance showcased to deliver in an efficient manner within crunched timelines on critical client projects

Executive Post Graduate Diploma In Management, Operations Management

Bachelor Of Engineering (B.E.), Electronics And Telecommunication, Distinction