Almost five years of experience as Inbound Sales Executive provided administrative support for MICE department that includes h a n d l i n g business correspondence mostly with International travel agents; creating customize tours; Hotel reservations; presenting p r o j e c t c o s t reports, execution of the program, handling clients concerns, complaints and additional request. Skilled at securing guests reservations and effectively handling an assortment of booking issues proficiency to approach all encounters, regardless of the situation in an attentive, friendly, courteous and service-oriented manner and maintaining high customer satisfaction expectations.