Hi! I am a true people-person with a genuine passion for customer service and people management.I am skilled in building and analysing data to understand our customers and people, forecast and manage expectations and identify opportunities. I particularly enjoy problem-solving and conflict resolution, from issues that affect the customer journey, to team management and customer experience. I have a strong interest developing industry professionals by providing them with a solid understanding of the business and industry, building processes and training programs, and consistent coaching and training. I pride myself on leading happy, confident and knowledgeable teams and providing a world-class service to our customers.